Other Item URGENT FORMAL COMPLAINT – Repeated Delivery Failures and Unresolved Order | GOBOULT Order #BAD2CN2122783953

Need Advice Regarding My GOBOULT Order and Extremely Disappointing Delivery Experience

Hello everyone,

I want to share my recent experience with GOBOULT and ask for some advice.

I ordered a GOBOULT Bassbox Q60 (Black) worth ₹3,999, but unfortunately, receiving this product has turned into a frustrating experience.

My shipment (AWB: SF4079070774KR) has repeatedly shown an “Out for Delivery” status, but the delivery attempts have ended with updates such as “Vehicle Breakdown” or “Attempt Failed.”

The assigned delivery executive has also not been answering my calls despite several attempts to contact him.

I have already contacted GOBOULT, Shiprocket and Shadowfax and raised complaints with all three. I have also registered a grievance with the National Consumer Helpline.

My question is:

Is this the kind of delivery experience other GOBOULT customers have faced?

Why should a customer have to contact multiple companies, raise several complaints and repeatedly follow up just to receive a product they have already paid for?

I am not asking for a refund or cancellation. I simply want my original product delivered and a proper explanation for these repeated delivery failures.

I would appreciate advice from anyone who has faced a similar situation or has successfully resolved an issue like this with GOBOULT.

Thank you.
 

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