Kalpesh_Ingle
New member
- Dealer Name
- EXODUS PRODUCTS.
- Company Name
- Flipkart
- Product Name
- 2 Liter Transparent Motivational leakproof BPA Free marker gym water bottle 2000 ml Plastic Bottle (Pack of 1, Light Blue)
- Customer Care Number
- 044-45614709
- Loss Amount
- 0
- Ratings
- Opposite Party Address
- Na
I am extremely disappointed and frustrated with the way my order has been handled by Flipkart.
I placed an order for a water bottle on 12 August, and the expected delivery date was 17–18 August. When I received the message asking whether I was available to receive the order, I immediately confirmed that I was available. However, shortly afterwards, I received a message stating that the delivery was unsuccessful and that the order would be delivered within the next 24 hours.
The same thing continued repeatedly for almost 15 days. I kept waiting and cooperating, expecting Flipkart to resolve the issue. I also contacted customer care several times, but every time I was given the same response: “Please wait 48 hours.” I have already waited for 15 days. Despite repeatedly contacting customer support, nobody provided an actual resolution.
And now, after making me wait for 15 days, Flipkart has simply cancelled my order.
This is completely unacceptable. If Flipkart was unable to deliver the product, why was the order not cancelled at the beginning? I could have purchased the same product from Amazon, Myntra, or another platform. Instead, I trusted Flipkart, waited for 15 days, and lost the opportunity to purchase it elsewhere.
What is even more disappointing is my interaction with the escalation desk. I spoke with Shivam from the Escalation Desk, but instead of properly listening to my concern and providing a meaningful resolution, I was repeatedly given the same scripted responses. I was not looking for sympathy or another request to “wait”; I was asking for accountability and a proper resolution.
The entire handling of this order has been extremely poor—from the logistics team failing to deliver the order despite the order apparently being at the hub, to the delivery personnel not properly communicating, to customer support repeatedly delaying the matter, and finally cancelling the order after 15 days.
I want Flipkart to understand that this is not simply about the price of a water bottle. It is about the 15 days of my time, repeated inconvenience, false delivery expectations, and the complete lack of accountability shown throughout this process.
I am therefore formally requesting:
1. A clear explanation of why my order was not delivered for 15 days despite being available at/near the delivery hub.
2. An explanation of why the order was finally cancelled after making me wait for 15 days.
3. An investigation into the delivery/logistics team and the repeated “delivery unsuccessful” updates.
4. An explanation of why my repeated customer-care complaints did not result in any resolution.
5. Appropriate compensation for the inconvenience, wasted time, and poor service I experienced.
6. A review of the conduct of the escalation desk, including my interaction with Shivam, where my concerns were repeatedly dismissed with scripted responses instead of being properly addressed.
Please do not send me another generic response asking me to wait 24/48 hours. I have already waited for 15 days.
I expect this complaint to be reviewed by a senior authority and a proper written resolution to be provided.
Flipkart should take responsibility for the failure of its delivery and customer-support process instead of simply cancelling the order and considering the matter closed.
Thank you
I placed an order for a water bottle on 12 August, and the expected delivery date was 17–18 August. When I received the message asking whether I was available to receive the order, I immediately confirmed that I was available. However, shortly afterwards, I received a message stating that the delivery was unsuccessful and that the order would be delivered within the next 24 hours.
The same thing continued repeatedly for almost 15 days. I kept waiting and cooperating, expecting Flipkart to resolve the issue. I also contacted customer care several times, but every time I was given the same response: “Please wait 48 hours.” I have already waited for 15 days. Despite repeatedly contacting customer support, nobody provided an actual resolution.
And now, after making me wait for 15 days, Flipkart has simply cancelled my order.
This is completely unacceptable. If Flipkart was unable to deliver the product, why was the order not cancelled at the beginning? I could have purchased the same product from Amazon, Myntra, or another platform. Instead, I trusted Flipkart, waited for 15 days, and lost the opportunity to purchase it elsewhere.
What is even more disappointing is my interaction with the escalation desk. I spoke with Shivam from the Escalation Desk, but instead of properly listening to my concern and providing a meaningful resolution, I was repeatedly given the same scripted responses. I was not looking for sympathy or another request to “wait”; I was asking for accountability and a proper resolution.
The entire handling of this order has been extremely poor—from the logistics team failing to deliver the order despite the order apparently being at the hub, to the delivery personnel not properly communicating, to customer support repeatedly delaying the matter, and finally cancelling the order after 15 days.
I want Flipkart to understand that this is not simply about the price of a water bottle. It is about the 15 days of my time, repeated inconvenience, false delivery expectations, and the complete lack of accountability shown throughout this process.
I am therefore formally requesting:
1. A clear explanation of why my order was not delivered for 15 days despite being available at/near the delivery hub.
2. An explanation of why the order was finally cancelled after making me wait for 15 days.
3. An investigation into the delivery/logistics team and the repeated “delivery unsuccessful” updates.
4. An explanation of why my repeated customer-care complaints did not result in any resolution.
5. Appropriate compensation for the inconvenience, wasted time, and poor service I experienced.
6. A review of the conduct of the escalation desk, including my interaction with Shivam, where my concerns were repeatedly dismissed with scripted responses instead of being properly addressed.
Please do not send me another generic response asking me to wait 24/48 hours. I have already waited for 15 days.
I expect this complaint to be reviewed by a senior authority and a proper written resolution to be provided.
Flipkart should take responsibility for the failure of its delivery and customer-support process instead of simply cancelling the order and considering the matter closed.
Thank you