pramodr0487
New member
- Bank Name
- HDFC BANK
- Customer Care Number
- 18001600
- Loss Amount
- 100000
- Ratings
- Opposite Party Address
- HDFC
Dear HDFC Grievance Team,
I am writing to formally escalate a systemic issue regarding my HDFC Bank Credit Card (Ending in 0010) that has remained unresolved for a decade.
The Issue: Despite maintaining a clear track record and ensuring all outstanding amounts are paid in full, my credit card remains blocked. Whenever I contact Customer Care, representatives are unable to provide a specific reason for the block or cite the "Internal Policy" preventing the card's unblocking, demonstrating a lack of transparency.
Key Points of Contention:
Customer Details:
I am writing to formally escalate a systemic issue regarding my HDFC Bank Credit Card (Ending in 0010) that has remained unresolved for a decade.
The Issue: Despite maintaining a clear track record and ensuring all outstanding amounts are paid in full, my credit card remains blocked. Whenever I contact Customer Care, representatives are unable to provide a specific reason for the block or cite the "Internal Policy" preventing the card's unblocking, demonstrating a lack of transparency.
Key Points of Contention:
- Financial Clearance: There is currently zero outstanding on the card.
- Lack of Communication: I have received no formal written communication explaining the grounds for this permanent restriction.
- Duration of Grievance: This cycle of "calling and receiving no solution" has persisted for nearly 10 years, which is an unacceptable standard of service for a "Premium" banking institution.
- The immediate unblocking of my credit card.
- Or, a formal written explanation detailing the specific policy violation or internal criteria that justifies this 10-year restriction, so I may address it or take the matter to the Banking Ombudsman.
Customer Details:
- Full Name: R PRAMOD
- Registered Mobile Number: 9738880997
- Customer ID: 40612428