Vikas Singh
New member
- Dealer Name
- MYTHANGLORYRetail (Flipkart Pannel)
- Company Name
- Flipkart
- Product Name
- Samsung Galaxy F70 Pro 5G Black
- Loss Amount
- 24300
- Ratings
Dear Flipkart Customer Support & Escalation Team,
I am writing to formally escalate the severe delay in the delivery of my order.
Order ID: OD338302720145691100
Product: Samsung Galaxy F70 Pro 5G (Alpha Black)
Order Date: 8 August 2026
Original Expected Delivery Date: 12 August 2026
Current Status: Delayed
Current Expected Delivery Date: 19 August 2026
My order was placed on 8 August, and today is 18 August, meaning it has already been 10 days since the order was placed. The order was shipped on 8 August through Ekart Logistics (Tracking ID: FMPP4196390421) and reached the Gurugram Flipkart facility on the same day. However, since then, there has been no meaningful tracking update or movement toward delivery.
I have already contacted Flipkart Customer Support multiple times:
* Initially, I was informed that the order would be delivered by 12 August.
* During chat support, I was told that it would be delivered by 15 August.
* During a phone call, I was informed that delivery would happen on 16–17 August.
* I also raised a concern, and I was specifically told that the issue would be resolved/reverted within 24–48 hours.
* It has now been more than 72 hours, but there has been no proper update or action.
The tracking page currently only shows that the item has reached the Gurugram facility and is yet to reach the nearest hub. The delivery date keeps changing, while I am receiving different commitments from customer support.
I request the Escalation Team/Senior Management Team to please investigate this immediately and provide me with:
1. The exact current location of my order.
2. The reason why the shipment has not moved since 8 August.
3. The reason for the repeated delivery-date changes and conflicting information from customer support.
4. The confirmed delivery date and expected delivery time/window.
5. Immediate action to ensure that the order is delivered without any further delay.
Please do not provide another generic response or an unconfirmed delivery date. I have already received multiple incorrect commitments from customer support. I need a clear and accurate update based on the actual shipment status.
If the shipment is stuck at a facility or there is any issue with Ekart Logistics, please escalate it directly to the concerned logistics/senior team and provide me with the resolution.
I expect a prompt response from the Flipkart Escalation Team with the exact status and confirmed delivery commitment.
Regards,
Vikas Singh
Order ID: OD338302720145691100
Ekart Tracking ID: FMPP4196390421
I am writing to formally escalate the severe delay in the delivery of my order.
Order ID: OD338302720145691100
Product: Samsung Galaxy F70 Pro 5G (Alpha Black)
Order Date: 8 August 2026
Original Expected Delivery Date: 12 August 2026
Current Status: Delayed
Current Expected Delivery Date: 19 August 2026
My order was placed on 8 August, and today is 18 August, meaning it has already been 10 days since the order was placed. The order was shipped on 8 August through Ekart Logistics (Tracking ID: FMPP4196390421) and reached the Gurugram Flipkart facility on the same day. However, since then, there has been no meaningful tracking update or movement toward delivery.
I have already contacted Flipkart Customer Support multiple times:
* Initially, I was informed that the order would be delivered by 12 August.
* During chat support, I was told that it would be delivered by 15 August.
* During a phone call, I was informed that delivery would happen on 16–17 August.
* I also raised a concern, and I was specifically told that the issue would be resolved/reverted within 24–48 hours.
* It has now been more than 72 hours, but there has been no proper update or action.
The tracking page currently only shows that the item has reached the Gurugram facility and is yet to reach the nearest hub. The delivery date keeps changing, while I am receiving different commitments from customer support.
I request the Escalation Team/Senior Management Team to please investigate this immediately and provide me with:
1. The exact current location of my order.
2. The reason why the shipment has not moved since 8 August.
3. The reason for the repeated delivery-date changes and conflicting information from customer support.
4. The confirmed delivery date and expected delivery time/window.
5. Immediate action to ensure that the order is delivered without any further delay.
Please do not provide another generic response or an unconfirmed delivery date. I have already received multiple incorrect commitments from customer support. I need a clear and accurate update based on the actual shipment status.
If the shipment is stuck at a facility or there is any issue with Ekart Logistics, please escalate it directly to the concerned logistics/senior team and provide me with the resolution.
I expect a prompt response from the Flipkart Escalation Team with the exact status and confirmed delivery commitment.
Regards,
Vikas Singh
Order ID: OD338302720145691100
Ekart Tracking ID: FMPP4196390421