Urgent Escalation: Non-Resolution of Thomson TV Issue Under Jeeves Extended Warranty

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vipulakba90

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Respected Sir/Madam,

I ASHISH SINGH residing at D-4 Ganpati Dham Phase-3, Raja Garden Haridwar-247663, would like to lodge a formal complaint against Jeeves Consumer Services (provider of extended warranty/insurance) for failing to repair my Thomson TV for the last three months, despite multiple complaints and follow-ups.
I purchased a Thomson TV from Flipkart on 25-02-2023, along with a Jeeves Extended Warranty/Protection Plan. My TV developed a malfunction on 02-09-2025, after which I immediately raised a service request with Jeeves.

Details of the Issue: Lines on screen and after some time its shutdown itself with loud voice
  • Product: Thomson TV (Model: [Serial No: TH55PATH5050BL20230205358ATV])
  • Jeeves Protection Invoice No: [9T78XQYUFWG2LJSJTTWU8HWVQ-2223-69231]
  • Complaint/Service Request Numbers: [762509754918]
  • Date of First Complaint: [08-09-2025]
  • Number of Follow-ups: [16-18 TIMES]
  • Status: No repair, no replacement, no response from technician for the last 2 months
Even after repeated calls, and reminders, the assigned Jeeves technician postpones the repair. The delay has caused great inconvenience, and it clearly violates the terms of the warranty as well as consumer rights under the Consumer Protection Act, 2019.

This prolonged delay amounts to:
  1. Deficiency in service
  2. Unfair trade practice
  3. Failure to fulfill warranty/insurance obligations
Therefore, I request the Consumer Forum to kindly take necessary action and direct Jeeves Consumer Services to:
  1. Repair or replace my Thomson TV immediately, or
  2. Refund the product cost along with the amount paid for the protection plan, and
  3. Provide compensation for the inconvenience, mental harassment, and excessive delay caused.
I am attaching the following documents for your reference:
  • Copy of purchase invoice
  • Warranty/Protection Plan certificate
I kindly request your urgent intervention in this matter

Regards
Ashish Singh
8130000846
 

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