Anvi_1308
New member
- Loss Amount
- 580000
- Ratings
Dear Flipkart and Ekart Senior Management Team,
I am writing to formally escalate the issue with my iPhone 17 order, which I placed on 8 October 2026 and was scheduled for delivery on 11 October 2026.
On the scheduled delivery date, the delivery executive arrived and informed me that he would return within 30 minutes. However, he never returned. Instead, the delivery status was updated to indicate that I had requested a rescheduled delivery, which is completely incorrect. I did not request any rescheduling.
Since then, I have repeatedly contacted Flipkart customer support, but all I have received are revised delivery dates and assurances without any actual resolution. This has caused unnecessary frustration and inconvenience, especially considering that I have already paid the full amount for the product.
I want the iPhone 17 I ordered to be delivered, not a cancellation or a refund. I have already made the payment and expect Flipkart and Ekart to fulfil their delivery commitment.
I request the senior management team to intervene immediately and take the following actions:
Please acknowledge this escalation and confirm the steps being taken to ensure that my order is delivered without further delay.
Order Details:
I am writing to formally escalate the issue with my iPhone 17 order, which I placed on 8 October 2026 and was scheduled for delivery on 11 October 2026.
On the scheduled delivery date, the delivery executive arrived and informed me that he would return within 30 minutes. However, he never returned. Instead, the delivery status was updated to indicate that I had requested a rescheduled delivery, which is completely incorrect. I did not request any rescheduling.
Since then, I have repeatedly contacted Flipkart customer support, but all I have received are revised delivery dates and assurances without any actual resolution. This has caused unnecessary frustration and inconvenience, especially considering that I have already paid the full amount for the product.
I want the iPhone 17 I ordered to be delivered, not a cancellation or a refund. I have already made the payment and expect Flipkart and Ekart to fulfil their delivery commitment.
I request the senior management team to intervene immediately and take the following actions:
- Arrange the delivery of my iPhone 17 at the earliest, with a confirmed delivery date and time.
- Investigate the delivery executive's failure to return and the incorrect update stating that I requested rescheduling.
- Provide a clear explanation for the repeated delays and the lack of resolution from customer support.
- Ensure that no further false delivery attempts or rescheduling updates are recorded against my order.
Please acknowledge this escalation and confirm the steps being taken to ensure that my order is delivered without further delay.
Order Details:
- Product: iPhone 17
- Order Date: 8 October 2026
- Original Promised Delivery Date: 11 October 2026
- Flipkart Order ID: #OD338828078512274100
- Registered Mobile Number: 8083251580