Priya_Advocate
New member
- Seller Name
- Ajio
- Company Name
- Bata
- Product Name
- Thongs slippers
- Website Name
- AJIO
- Customer Care Number
- 1800-889-9991
- Loss Amount
- 600
- Ratings
- Opposite Party Address
- Ajio
Dear Grievance Officer / Nodal Team,
I am writing to formally log a severe grievance regarding Order ID: FN5800804641. Despite completing a legitimate return process, your customer care representatives have categorically refused to help me, and your logistics tracking system is displaying highly irregular, erroneous records.Below is the chronological sequence of events, which I am prepared to submit to the National Consumer Disputes Redressal Commission (NCDRC) if this is not resolved immediately:
1. Product Condition & Return Initiation: I ordered a pair of thongs from Ajio. Upon opening, the product appeared used/unsanitary. I immediately initiated a legitimate return on 8th June 2026.Physical Pickup Executed: On 9th June 2026, between 4:00 PM and 4:30 PM, your designated logistics delivery agent arrived at my address and physically took possession of the product.
2. Logistics Harassment & False Accusations: Right at the time of the pickup, I received a call from an individual associated with your logistics chain, making the absurd and highly defamatory accusation that I had "snatched" the item from the delivery agent. I vehemently refuted this malicious claim and clarified that it was a standard, mutually agreed-upon return pickup.
3. Immediate Complaint Logged: Due to the clear operational failure and verbal dispute from your delivery staff, I immediately contacted Ajio Chat Support on 9th June 2026. A formal ticket was issued: Complaint ID: COM00108149082, with a promised resolution date of 15th June 2026.
4. Breach of Commitment & Support Failure: The ticket system explicitly stated your team would thoroughly investigate and call me with a resolution. No such call has been made. Furthermore, when I manually contact your customer support helpline, agents are completely stonewalling me, explicitly stating, "I am so sorry I'll not be able to help you," and abruptly refusing further assistance.
5. System Malpractice (Duplicate Return Request): Today, 13th June 2026, I see another active return request generated under my name for the exact same item. I have already handed over the product on 9th June. Your system is systematically generating duplicate requests, likely to mask a logistics theft or error committed by your delivery executive.
My Absolute Demands:
1. Immediate Refund: Process the complete refund amount owed to my original payment source within 24 hours. Your logistics team has the product; internal disputes between Ajio and its third-party delivery vendors are not my financial liability.
2. System Correction: Immediately cancel the erroneous, duplicate return pickup currently listed under my name.Account Clearance: Provide written confirmation that the investigation into Complaint ID: COM00108149082 is closed in my favor and that no false "snatching" marks are pinned on my customer account history.
Please note that you currently hold both my money and the physical product. If my refund is not processed and a formal confirmation is not emailed to me by your system deadline of 15th June 2026, I will immediately file an official petition through the National Consumer Helpline (NCH) and initiate legal action for mental harassment, financial fraud, and deficiency of service.I expect an immediate acknowledgment of this email.
Regards,
Priya Saw
I am writing to formally log a severe grievance regarding Order ID: FN5800804641. Despite completing a legitimate return process, your customer care representatives have categorically refused to help me, and your logistics tracking system is displaying highly irregular, erroneous records.Below is the chronological sequence of events, which I am prepared to submit to the National Consumer Disputes Redressal Commission (NCDRC) if this is not resolved immediately:
1. Product Condition & Return Initiation: I ordered a pair of thongs from Ajio. Upon opening, the product appeared used/unsanitary. I immediately initiated a legitimate return on 8th June 2026.Physical Pickup Executed: On 9th June 2026, between 4:00 PM and 4:30 PM, your designated logistics delivery agent arrived at my address and physically took possession of the product.
2. Logistics Harassment & False Accusations: Right at the time of the pickup, I received a call from an individual associated with your logistics chain, making the absurd and highly defamatory accusation that I had "snatched" the item from the delivery agent. I vehemently refuted this malicious claim and clarified that it was a standard, mutually agreed-upon return pickup.
3. Immediate Complaint Logged: Due to the clear operational failure and verbal dispute from your delivery staff, I immediately contacted Ajio Chat Support on 9th June 2026. A formal ticket was issued: Complaint ID: COM00108149082, with a promised resolution date of 15th June 2026.
4. Breach of Commitment & Support Failure: The ticket system explicitly stated your team would thoroughly investigate and call me with a resolution. No such call has been made. Furthermore, when I manually contact your customer support helpline, agents are completely stonewalling me, explicitly stating, "I am so sorry I'll not be able to help you," and abruptly refusing further assistance.
5. System Malpractice (Duplicate Return Request): Today, 13th June 2026, I see another active return request generated under my name for the exact same item. I have already handed over the product on 9th June. Your system is systematically generating duplicate requests, likely to mask a logistics theft or error committed by your delivery executive.
My Absolute Demands:
1. Immediate Refund: Process the complete refund amount owed to my original payment source within 24 hours. Your logistics team has the product; internal disputes between Ajio and its third-party delivery vendors are not my financial liability.
2. System Correction: Immediately cancel the erroneous, duplicate return pickup currently listed under my name.Account Clearance: Provide written confirmation that the investigation into Complaint ID: COM00108149082 is closed in my favor and that no false "snatching" marks are pinned on my customer account history.
Please note that you currently hold both my money and the physical product. If my refund is not processed and a formal confirmation is not emailed to me by your system deadline of 15th June 2026, I will immediately file an official petition through the National Consumer Helpline (NCH) and initiate legal action for mental harassment, financial fraud, and deficiency of service.I expect an immediate acknowledgment of this email.
Regards,
Priya Saw
