Urgent Escalation: Defective Product Received – Request for Immediate action and Refund (Order ID: OD337753531563621100)

[Ramaraju]

Dealer Name

Flipkart India Private Limited

Company Name

Realme

Product Name

realme Buds Air 8 Pro with 55dB ANC| Dual DAC Drivers| Spatial Audio | 50 Hrs battery Bluetooth (1)

Loss Amount

6048

Ratings

1.00 star(s)

Opposite Party Address

Billed From
Flipkart India Private Limited
SURVEY NO 696,, GUNDLAPOCHAMPALLI VILLAGE,,
MEDCHAL MANDAL,, Medchal Malkajgiri, Telangana,
501401 , Telangana, IN-TS, IN - 501401
36AABCF8078M1Z2 GSTIN :
AABCF8078M Sold By: MPS TELECOM RETAIL PRIVATE LIMITED ,
Ship-from Address: Sy no 696, Gundlapochampally Village, Medchal Mandal, Ranga Reddy Dist , Secundrabad, Telangana 501401,
Secundrabad , Telangana, India - 501401, IN-TS
GSTIN - 36AAJCM4219P3ZW

Dear Sir/Madam,

I am writing to formally escalate an unresolved issue regarding a defective product received against my Flipkart order.

Order ID: OD337753531563621100

Registered Mobile Number: +91 8186986979

Product: Realme Earbuds Air 8 Pro

Issue Details:

I received the product in good physical condition, with no visible dents or external damage. However, upon attempting to use the earbuds, I encountered multiple functional defects:

1. The earbuds initially failed to pair with my mobile device.
2. Even after installing the Realme Link application, the device did not pair properly.
3. After resetting the charging case multiple times, the earbuds paired with one device but could not be detected by other devices.
4. The right earbud continuously emits a beeping sound during use.
5. The defective behavior caused discomfort and ear pain for two days and I joined the hospital.
6. The product is clearly defective and not functioning as intended.

I contacted Flipkart customer support and requested a return/refund. However, I was instructed to visit a Realme service center. When I contacted the service center, I was informed that they cannot repair or resolve the issue because the product itself is defective.

Additionally, there are no conveniently accessible Realme service centers near my location, making the proposed resolution impractical.

As a customer, I should not be compelled to use a defective product, especially when the defect was present from the beginning. I purchased these earbuds for approximately ₹6,040 using my first salary, and this experience has been extremely disappointing.

Request:

I respectfully request:

1. Immediate approval of a return and refund for the defective product.
2. Closure of the matter without requiring unnecessary service center visits.
3. A written response confirming the refund process and timeline.

Attached Documents:

• Invoice of the product
• Payment confirmation
• Screenshot of the order details

Please treat this as a formal grievance and provide a resolution within 24 hours of receipt of this email.

If the matter remains unresolved, I will be constrained to pursue remedies through the National Consumer Helpline and appropriate consumer dispute resolution authorities.

I look forward to your prompt intervention and resolution.

Thank you.

Sincerely,

GANAPATHIRAJU VENKATA ATCHUTHA RAMARAJU
Registered Mobile Number: +91 8186986979
Order ID: OD337753531563621100