KrishD
New member
- Seller Name
- OmniTech Retail
- Company Name
- Motorola
- Product Name
- Motorola 2026 1ton split inverter ac 3 star
- Website Name
- Flipkart
- Customer Care Number
- 044 6749 0200
- Loss Amount
- 27828
- Ratings
- Opposite Party Address
- Flipkart online platform
Dear Flipkart Grievance Team / Consumer Complaint Resolution Team,
I am writing to formally escalate a serious grievance regarding two Motorola AC orders placed through Flipkart and the highly distressing experience that has followed from 27th April 2026 until today (9th May 2026).
What initially appeared to be a delay in installation has now escalated into repeated operational failures, misleading communication, unauthorized updates, mishandling of a damaged product, and severe disruption to my professional and personal life.
-----------------------------------
ORDER DETAILS
-----------------------------------
1. Order ID: OD337398594007408100
- Motorola AC
- Delivered on 27th April 2026
- Installation was promised within 3–5 days
- Actual installation happened only on 6th May 2026 after repeated follow-ups and delays
2. Order ID: OD337398634239740100
- Motorola AC
- Delivered on 27th April 2026
- Product identified as internally damaged during installation attempt on 6th May 2026
- Replacement/pickup process still unresolved as of 9th May 2026
The product listings clearly promised FREE brand installation within 3–5 days of delivery. This commitment was not honored.
-----------------------------------
INITIAL INSTALLATION DELAYS
-----------------------------------
On 28th April, the installation technician contacted me early in the morning. I returned the call within an hour, but he stated that he was already committed elsewhere and asked me to reschedule. I cooperated and rescheduled for 30th April.
On 30th April:
- I waited throughout the day expecting installation, postponing my work commitments based on repeated assurances that a technician would arrive.
- I contacted Flipkart customer support multiple times.
- I was assured installation would be completed immediately.
- A Flipkart representative informed me that if installation was not fulfilled by Flipkart/Jeeves, I could arrange installation independently and the installation amount would be refunded since FREE brand installation had been promised.
Later that day:
- A technician instructed me to arrange a ladder for first-floor installation, which itself is unreasonable to expect from a customer.
- Despite arranging this, the technician later informed me that he had taken another commitment and would not be coming.
- He repeatedly requested a rescheduling OTP and eventually stopped responding entirely.
-----------------------------------
MISLEADING CUSTOMER SUPPORT & FALSE UPDATES
-----------------------------------
I escalated the issue to Flipkart support and spoke with multiple executives, including a person introduced as a senior executive.
Despite repeated scripted assurances such as “we understand your concern,” no accountability or actual resolution was provided.
Most concerningly:
- Without my consent, a customer support executive falsely updated the case stating that I was traveling and therefore installation was postponed.
- At no point did I authorize or communicate this.
This repeated practice of entering inaccurate information without customer consent has created continuous confusion and misinformation between Flipkart, Jeeves, and delivery teams.
-----------------------------------
DAMAGED PRODUCT DISCOVERED DURING INSTALLATION
-----------------------------------
On 6th May, technicians finally arrived and installed the AC linked to Order ID OD337398594007408100.
However, while preparing the second AC (Order ID OD337398634239740100) for installation, the installation team identified internal damage during dry fitting/preparation.
The installation team:
- took photographs of the damaged product,
- informed me that the damage was internal and therefore not identifiable during open-box delivery,
- reassured me that replacement and installation would be completed within the next few days.
However, even after this:
- Flipkart systems continued incorrectly showing that installation was still pending/on the way for both ACs,
- I continued receiving automated installation messages on 7th and 8th May despite one AC already being installed and the other being confirmed damaged.
This demonstrates severe lack of coordination between Flipkart systems and Jeeves installation teams.
-----------------------------------
CONFLICTING INFORMATION & CUSTOMER BURDEN
-----------------------------------
When I contacted Flipkart support again:
- Flipkart representatives stated they had not received updates from Jeeves,
- Jeeves representatives stated they had already updated the damage status internally,
- different executives provided contradictory instructions regarding return/replacement processes.
As a customer, I was repeatedly forced to explain the entire situation from the beginning to each new representative due to inaccurate updates and lack of continuity.
Eventually, I personally collected the damage photographs from the installation team and uploaded them to Flipkart myself to move the process forward.
-----------------------------------
PICKUP EXECUTIVE MISCONDUCT & FALSE CANCELLATION
-----------------------------------
On 8th May, I was informed that:
- a pickup executive would collect the damaged AC,
- replacement/refund would be processed shortly afterward.
On 9th May, while I was attending to my professional responsibilities in a highly demanding clinical setting, the pickup executive repeatedly contacted me insisting that I share my exact address and live location through WhatsApp despite the address already being available in the Flipkart system.
I informed him that:
- all details were already updated,
- apartment security staff could coordinate access,
- I was fully cooperating with the pickup process.
Despite this:
- the pickup executive and another individual entered my residence premises with apartment security access,
- later refused to take the product back citing packaging/rope issues,
- left the damaged product behind and exited.
Subsequently, the executive falsely updated the system stating that:
- I was unavailable,
- I did not respond to calls,
- the replacement request was cancelled as per customer request.
This is completely false.
At no point did I request cancellation of the replacement process.
This is now the second instance where inaccurate updates have been entered into the system without my consent.
-----------------------------------
IMPACT CAUSED
-----------------------------------
From 27th April until 9th May:
- I have spent an unreasonable amount of time coordinating between Flipkart support, Jeeves installation teams, technicians, and pickup personnel.
- My professional responsibilities and work schedule have repeatedly been disrupted.
- I have had to attend operational coordination calls even during client sessions because of continuous unresolved failures from Flipkart’s side.
- I have experienced significant mental stress, exhaustion, and frustration due to repeated misinformation, delays, negligence, and false updates.
What should have been a routine purchase and installation process has turned into an exhausting multi-week ordeal with no accountable resolution.
-----------------------------------
KEY CONCERNS
-----------------------------------
1. Failure to honor promised installation timelines
2. Misrepresentation of “FREE brand installation”
3. Delivery of a damaged product
4. False updates entered without customer consent
5. Contradictory communication between Flipkart and Jeeves
6. Operational negligence across multiple teams
7. Improper handling of pickup/replacement process
8. Unauthorized cancellation updates
9. Privacy and safety concerns arising from delivery/pickup personnel conduct
10. Severe disruption to customer’s professional responsibilities and peace of mind
-----------------------------------
EXPECTED RESOLUTION
-----------------------------------
I request the following immediately:
1. Priority replacement/refund resolution for Order ID OD337398634239740100 without further delay
2. Written clarification regarding the false updates and unauthorized cancellation entries
3. Assurance that my consumer rights and replacement eligibility will not be compromised due to Flipkart’s operational failures
4. Compensation for the significant inconvenience, professional disruption, and distress caused
5. Internal review of the conduct of customer support executives, installation teams, and pickup personnel involved in this matter
I expect a clear, accountable, and time-bound resolution rather than further templated responses and delays.
I am writing to formally escalate a serious grievance regarding two Motorola AC orders placed through Flipkart and the highly distressing experience that has followed from 27th April 2026 until today (9th May 2026).
What initially appeared to be a delay in installation has now escalated into repeated operational failures, misleading communication, unauthorized updates, mishandling of a damaged product, and severe disruption to my professional and personal life.
-----------------------------------
ORDER DETAILS
-----------------------------------
1. Order ID: OD337398594007408100
- Motorola AC
- Delivered on 27th April 2026
- Installation was promised within 3–5 days
- Actual installation happened only on 6th May 2026 after repeated follow-ups and delays
2. Order ID: OD337398634239740100
- Motorola AC
- Delivered on 27th April 2026
- Product identified as internally damaged during installation attempt on 6th May 2026
- Replacement/pickup process still unresolved as of 9th May 2026
The product listings clearly promised FREE brand installation within 3–5 days of delivery. This commitment was not honored.
-----------------------------------
INITIAL INSTALLATION DELAYS
-----------------------------------
On 28th April, the installation technician contacted me early in the morning. I returned the call within an hour, but he stated that he was already committed elsewhere and asked me to reschedule. I cooperated and rescheduled for 30th April.
On 30th April:
- I waited throughout the day expecting installation, postponing my work commitments based on repeated assurances that a technician would arrive.
- I contacted Flipkart customer support multiple times.
- I was assured installation would be completed immediately.
- A Flipkart representative informed me that if installation was not fulfilled by Flipkart/Jeeves, I could arrange installation independently and the installation amount would be refunded since FREE brand installation had been promised.
Later that day:
- A technician instructed me to arrange a ladder for first-floor installation, which itself is unreasonable to expect from a customer.
- Despite arranging this, the technician later informed me that he had taken another commitment and would not be coming.
- He repeatedly requested a rescheduling OTP and eventually stopped responding entirely.
-----------------------------------
MISLEADING CUSTOMER SUPPORT & FALSE UPDATES
-----------------------------------
I escalated the issue to Flipkart support and spoke with multiple executives, including a person introduced as a senior executive.
Despite repeated scripted assurances such as “we understand your concern,” no accountability or actual resolution was provided.
Most concerningly:
- Without my consent, a customer support executive falsely updated the case stating that I was traveling and therefore installation was postponed.
- At no point did I authorize or communicate this.
This repeated practice of entering inaccurate information without customer consent has created continuous confusion and misinformation between Flipkart, Jeeves, and delivery teams.
-----------------------------------
DAMAGED PRODUCT DISCOVERED DURING INSTALLATION
-----------------------------------
On 6th May, technicians finally arrived and installed the AC linked to Order ID OD337398594007408100.
However, while preparing the second AC (Order ID OD337398634239740100) for installation, the installation team identified internal damage during dry fitting/preparation.
The installation team:
- took photographs of the damaged product,
- informed me that the damage was internal and therefore not identifiable during open-box delivery,
- reassured me that replacement and installation would be completed within the next few days.
However, even after this:
- Flipkart systems continued incorrectly showing that installation was still pending/on the way for both ACs,
- I continued receiving automated installation messages on 7th and 8th May despite one AC already being installed and the other being confirmed damaged.
This demonstrates severe lack of coordination between Flipkart systems and Jeeves installation teams.
-----------------------------------
CONFLICTING INFORMATION & CUSTOMER BURDEN
-----------------------------------
When I contacted Flipkart support again:
- Flipkart representatives stated they had not received updates from Jeeves,
- Jeeves representatives stated they had already updated the damage status internally,
- different executives provided contradictory instructions regarding return/replacement processes.
As a customer, I was repeatedly forced to explain the entire situation from the beginning to each new representative due to inaccurate updates and lack of continuity.
Eventually, I personally collected the damage photographs from the installation team and uploaded them to Flipkart myself to move the process forward.
-----------------------------------
PICKUP EXECUTIVE MISCONDUCT & FALSE CANCELLATION
-----------------------------------
On 8th May, I was informed that:
- a pickup executive would collect the damaged AC,
- replacement/refund would be processed shortly afterward.
On 9th May, while I was attending to my professional responsibilities in a highly demanding clinical setting, the pickup executive repeatedly contacted me insisting that I share my exact address and live location through WhatsApp despite the address already being available in the Flipkart system.
I informed him that:
- all details were already updated,
- apartment security staff could coordinate access,
- I was fully cooperating with the pickup process.
Despite this:
- the pickup executive and another individual entered my residence premises with apartment security access,
- later refused to take the product back citing packaging/rope issues,
- left the damaged product behind and exited.
Subsequently, the executive falsely updated the system stating that:
- I was unavailable,
- I did not respond to calls,
- the replacement request was cancelled as per customer request.
This is completely false.
At no point did I request cancellation of the replacement process.
This is now the second instance where inaccurate updates have been entered into the system without my consent.
-----------------------------------
IMPACT CAUSED
-----------------------------------
From 27th April until 9th May:
- I have spent an unreasonable amount of time coordinating between Flipkart support, Jeeves installation teams, technicians, and pickup personnel.
- My professional responsibilities and work schedule have repeatedly been disrupted.
- I have had to attend operational coordination calls even during client sessions because of continuous unresolved failures from Flipkart’s side.
- I have experienced significant mental stress, exhaustion, and frustration due to repeated misinformation, delays, negligence, and false updates.
What should have been a routine purchase and installation process has turned into an exhausting multi-week ordeal with no accountable resolution.
-----------------------------------
KEY CONCERNS
-----------------------------------
1. Failure to honor promised installation timelines
2. Misrepresentation of “FREE brand installation”
3. Delivery of a damaged product
4. False updates entered without customer consent
5. Contradictory communication between Flipkart and Jeeves
6. Operational negligence across multiple teams
7. Improper handling of pickup/replacement process
8. Unauthorized cancellation updates
9. Privacy and safety concerns arising from delivery/pickup personnel conduct
10. Severe disruption to customer’s professional responsibilities and peace of mind
-----------------------------------
EXPECTED RESOLUTION
-----------------------------------
I request the following immediately:
1. Priority replacement/refund resolution for Order ID OD337398634239740100 without further delay
2. Written clarification regarding the false updates and unauthorized cancellation entries
3. Assurance that my consumer rights and replacement eligibility will not be compromised due to Flipkart’s operational failures
4. Compensation for the significant inconvenience, professional disruption, and distress caused
5. Internal review of the conduct of customer support executives, installation teams, and pickup personnel involved in this matter
I expect a clear, accountable, and time-bound resolution rather than further templated responses and delays.