URGENT CONSUMER COMPLAINT AGAINST SHRIRAM FINANCE FOR WRONGFUL REPORTING OF UNAUTHORIZED COMMERCIAL LOANS, DAMAGE TO CIBIL SCORE, FINANCIAL LOSS, LOSS

[keyurgadher]

Bank Name

Shriram Finance Limited

Loss Amount

1600000

Ratings

1.00 star(s)

Opposite Party Address

No. 103/104, Shreeji Tower, Khijadi Plot, Panch Hatdi, Opposite Kamla Nehru Park, Porbandar - 360575

Respected Sir/Madam,

I, Keyur Gadher, am submitting this complaint against Shriram Finance for serious negligence, incorrect credit reporting, failure to rectify erroneous loan accounts, and failure to respond to my repeated grievances.

The incorrect information reported by Shriram Finance to TransUnion CIBIL has seriously damaged my credit profile and has directly affected my ability to obtain legitimate financial assistance.

1. Unauthorized and Incorrect Commercial Loan Accounts​

I have never applied for or availed the commercial loan accounts currently appearing in my CIBIL report under Shriram Finance.

My actual association with Shriram Finance was limited to two car loans, both of which have already been pre-closed.

However, my CIBIL report is currently showing six commercial loan accounts under Shriram Finance:

• 2 accounts are shown as closed
• 4 accounts are shown as active/open

These commercial loan accounts do not belong to me and were never taken or authorized by me.

I have attached my CIBIL report screenshots and my genuine loan closure documents as evidence.

2. Shriram Finance Has Acknowledged a System Issue​

I contacted Shriram Finance regarding these incorrect commercial loan entries.

Importantly, Shriram Finance itself acknowledged that there is a system-related issue on its end and provided me with an official letter regarding the matter.

This makes the continued presence of these incorrect accounts in my credit report even more serious.

Despite knowing about the issue, the incorrect information has not been properly rectified.

3. Repeated Grievances Have Not Been Resolved​

I formally raised a grievance with Shriram Finance.

Shriram Finance Grievance Application Number: SFLNC202608051398

Despite raising the grievance, I have not received a satisfactory response or resolution.

I also approached TransUnion CIBIL and requested correction of the incorrect commercial loan accounts.

TransUnion CIBIL Service Request Number: 10798001

However, my CIBIL dispute has also not been resolved.

Therefore, despite approaching both the lender and the credit bureau, the incorrect information continues to adversely affect my credit profile.

4. Direct Financial Loss and Loss of Loan Opportunity​

Because these unauthorized commercial loan accounts are appearing in my CIBIL report, financial institutions are questioning my credit history and creditworthiness.

As a direct consequence, I have faced difficulty obtaining a legitimate loan that I urgently required.

I have therefore suffered:

• Loss of a genuine/current loan opportunity
• Financial loss due to inability to obtain the required loan on time
• Damage to my CIBIL/credit profile
• Negative impact on my financial reputation
• Repeated inconvenience and expenses in trying to resolve an issue that was not caused by me
• Significant mental stress and emotional distress

I should not be financially penalized for incorrect information reported by a financial institution.

5. Mental Agony and Harassment​

This matter has continued despite my repeated attempts to resolve it through the appropriate grievance channels.

The uncertainty regarding my credit profile, inability to obtain necessary financial assistance, repeated follow-ups, and lack of resolution have caused me severe stress, anxiety and mental agony.

I have been forced to spend considerable time and effort proving that loans appearing against my name are not mine.

This entire situation could have been avoided if Shriram Finance had maintained and reported accurate customer information and promptly corrected its acknowledged system error.

6. Failure to Provide Effective Grievance Redressal​

I have approached:

Shriram Finance – Grievance Department
Application No.: SFLNC202608051398

and

TransUnion CIBIL
Service Request No.: 10798001

Despite these formal complaints, the matter remains unresolved.

I have also preserved copies of my correspondence and supporting documents establishing that I made genuine attempts to resolve the matter before approaching the consumer forum.

7. Reliefs and Compensation Requested​

In view of the above circumstances, I respectfully request the Hon'ble Consumer Disputes Redressal Commission / competent authority to take appropriate action against Shriram Finance and direct the concerned parties to:

1. Immediately investigate the six commercial loan accounts reported under my name.
2. Remove all unauthorized/incorrect commercial loan accounts that do not belong to me from my CIBIL report and all other credit bureau records.
3. Correct and update all inaccurate information reported by Shriram Finance to TransUnion CIBIL and any other credit information company.
4. Restore my credit profile and ensure that the incorrect accounts do not continue to negatively affect my CIBIL score.
5. Provide me with written confirmation of the corrective action taken.
6. Compensate me for the financial loss suffered due to the incorrect reporting and the resulting loss/delay of my legitimate loan opportunity.
7. Compensate me for mental agony, stress, harassment, inconvenience and loss of valuable time caused by this prolonged failure to resolve the matter.
8. Reimburse any reasonable expenses incurred by me in pursuing and resolving this complaint.
9. Take appropriate action for the failure to maintain and report accurate financial information and the failure to provide an effective grievance resolution despite repeated complaints.
10. Direct Shriram Finance to ensure that the same incorrect information is not reported against my identity in the future.

I reserve my right to claim appropriate compensation for the actual financial losses suffered by me, along with compensation for mental agony, harassment, inconvenience and litigation/complaint expenses, as may be determined by the Hon'ble Commission.

8. Documents Attached​

I am attaching all relevant documents and evidence, including:

1. Copy of my CIBIL report showing the incorrect commercial loan accounts.
2. Screenshots highlighting the six Shriram Finance commercial loan accounts.
3. Closure documents for my two genuine Shriram Finance car loans.
4. Official communication/letter from Shriram Finance acknowledging the system-related issue.
5. Copy of my grievance submitted to Shriram Finance.
6. Shriram Finance grievance acknowledgement – SFLNC202608051398.
7. Copy of my complaint/dispute submitted to TransUnion CIBIL.
8. TransUnion CIBIL Service Request – 10798001.
9. Copies of emails and correspondence exchanged with Shriram Finance and TransUnion CIBIL.
10. Evidence relating to the loan opportunity affected because of the incorrect credit information.
11. Screenshots/public evidence regarding similar complaints, wherever relevant.
12. Any other supporting documents required for establishing the financial loss and impact suffered by me.

9. Final Request​

This is not a minor clerical discrepancy.

These are financial accounts being incorrectly attributed to my identity, and they are actively affecting my creditworthiness and access to financial services.

I have never availed these commercial loans. I have already approached Shriram Finance and TransUnion CIBIL through their prescribed grievance mechanisms, but the issue remains unresolved.

I therefore request the Hon'ble Consumer Disputes Redressal Commission / competent authority to treat this matter as urgent and provide appropriate relief, including correction of my credit records and compensation for the financial loss, mental agony, harassment and inconvenience caused to me.

I am ready to provide any additional documents, identity verification, statements or information required during the investigation.

I request that this complaint be formally acknowledged and that I be informed of the further proceedings and action taken.

Thank you.

Yours faithfully,

Keyur Gadher