Urgent Complaint Regarding Poor Service Experience – OLA S1 Pro (KA04 KN 7831) Ref: Ticket No. 098674923

M

MARSHALL

New member
Model
OLA S1 PRO
Dealer Name
OLA
Company Name
OLA
Loss Amount
10000
Ratings
1.00 star(s)
Opposite Party Address
OLA
Dear OLA Customer Care Team,

Ref: Ticket No. 09867492
Vehicle: OLA S1 Pro – KA04 KN 7831

I am writing this complaint with great disappointment regarding the repeated service issues I am facing with my OLA bike. Despite raising multiple requests and visiting the service center several times, the problems remain unresolved.

  1. Service Slot Availability Issues
    • Booking a service through the OLA app is extremely difficult. Slots are almost always shown as full, and only after repeated attempts am I sometimes able to secure one.
  2. Brake Safety Concerns
    • My bike currently has serious brake issues, which pose a direct risk to my safety.
    • On visiting the service centre, I was informed that brake pads and other spare parts are out of stock and not supplied from OLA Head Office.
    • When I asked for a timeline, the response was careless and unprofessional, with statements like “Don’t argue here, ask customer care, do whatever you want.”
  3. Unprofessional Service Centre Experience
    • Service advisors and mechanics behave rudely and show no courtesy toward customers.
    • They act as if they are doing charity instead of providing after-sales service for a product we have invested lakhs in.
  4. Quality & Reliability Issues
    • Within less than 2 years of purchase, multiple parts of my OLA bike have failed.
    • The bike’s software frequently hangs, the screen often stops working, and I am forced to restart the vehicle multiple times.
This is completely unacceptable from a reputed company like OLA. If OLA cannot ensure availability of essential spare parts like brake pads, how can customers safely use their vehicles on the road? In case of an accident due to brake failure, who will be held responsible—will OLA compensate for damages or injuries?

Other brands like Ather are providing smooth, reliable, and customer-friendly service. In comparison, OLA’s after-sales service is extremely poor and gives no value for the money customers have invested.

I demand that OLA:

  • Immediately arrange service for my vehicle (KA04 KN 7831) with required spare parts.
  • Improve spare parts availability across all service centers.
  • Train your service advisors and mechanics to behave professionally with customers.
  • Fix the OLA app service booking system to ensure customers can get timely appointments.
If my issues are not resolved on priority, I will be left with no option but to escalate this matter legally through the Consumer Court and also highlight my experience on social media platforms to warn other buyers.

I expect your urgent action and a written response at the earliest.
Thanks With Regards,

B Satish Kumar
Marshall Tours 'N' Travels
#715/2 'OMPLAZA' 3rd Main
WOC Road Mahalxmipuram
Bengaluru-560086
Phone:+91-9538683939
Email: marshalltravelsbangalore@yahoo.co.in
 
Hello @MARSHALL

Thank you for reaching out. We noticed that you are facing the similar problem with OLA Electric that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

We have mentioned the process of filing complaint against OLA Electric and the supporting Judgments against OLA Electric.

If you still have any questions or need further clarification about the process of filing case in the Consumer Forum against OLA Electric, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Please read the complete details.

TeamMember

Post in thread 'Severe Negligence & Fraudulent Claims by Ola Electric – Mental Harassment & Unresolved RepairI am Fardeen from Anantapur, Andhra Pradesh. I am filing'

Hello @FardeenAkthar

I'm sorry to hear about the distressing experience you've had with Ola Electric. Your situation, involving unresolved repairs and mental harassment, reflects a broader pattern of consumer grievances against the company.

Step-by-Step Guide to Ola Electric Consumer Complaint Filing​

📝 Summary of Your Complaint​

  • Location: Anantapur, Andhra Pradesh
  • Issue: Unresolved repairs and mental harassment by Ola Electric
  • Actions Taken: Multiple complaints lodged without satisfactory resolution.

⚖️ Legal...​



Thanks
 
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