mohammed Danish
New member
- Seller Name
- Flipkart
- Company Name
- Flipkart.com
- Website Name
- Flipkart.com
- Loss Amount
- 385
- Ratings
Dear Flipkart Grievance Officer,
I am writing to formally raise a serious complaint against your delivery agent regarding the fraudulent delivery confirmation of two products under my order.
Order Details:
Order ID: OD338893753658301100
Delivery Date: 17 October 2026
Products:
Pilgrim 10% Vitamin C Serum (10 ml)
Pilgrim Vitamin C Brightening Cream (50 g)
Delivery Agent's Contact Number: +91 141 484 7777
Description of the Incident:
On 17 October 2026, the delivery agent contacted me regarding my order. I asked him to deliver the products to the medical store first. However, he told me that it was raining and assured me that he would deliver the products shortly.
Trusting his assurance, I shared the OTP, which was used for both products. However, instead of delivering the products, the delivery agent disconnected the call and did not deliver either item.
To my surprise, both products are now marked as delivered in my Flipkart account, even though I have not received either of them.
I have already reported the delivery agent's misconduct through the Flipkart app, but the complaint is showing as resolved without the actual issue being resolved. I have received neither of the products.
This incident raises serious concerns about the delivery agent's conduct and the handling of delivery OTPs.
I request that Flipkart take the following actions:
Conduct a thorough investigation into this incident and verify the delivery agent's call records and proof of delivery.
Take appropriate disciplinary action against the delivery agent if the allegations are confirmed.
Arrange delivery of both missing products or issue a full refund for both items.
Reopen my complaint and provide me with a proper resolution instead of marking the issue as resolved without delivering the products.
Provide a written response regarding the investigation and the action taken.
Please treat this matter as urgent. I trusted Flipkart's delivery process, but my order has been marked as delivered without the products reaching me. I expect a fair investigation and a satisfactory resolution.
I am ready to provide screenshots of the order details and call history as supporting evidence.
Regards,
Flipkart Customer
I am writing to formally raise a serious complaint against your delivery agent regarding the fraudulent delivery confirmation of two products under my order.
Order Details:
Order ID: OD338893753658301100
Delivery Date: 17 October 2026
Products:
Pilgrim 10% Vitamin C Serum (10 ml)
Pilgrim Vitamin C Brightening Cream (50 g)
Delivery Agent's Contact Number: +91 141 484 7777
Description of the Incident:
On 17 October 2026, the delivery agent contacted me regarding my order. I asked him to deliver the products to the medical store first. However, he told me that it was raining and assured me that he would deliver the products shortly.
Trusting his assurance, I shared the OTP, which was used for both products. However, instead of delivering the products, the delivery agent disconnected the call and did not deliver either item.
To my surprise, both products are now marked as delivered in my Flipkart account, even though I have not received either of them.
I have already reported the delivery agent's misconduct through the Flipkart app, but the complaint is showing as resolved without the actual issue being resolved. I have received neither of the products.
This incident raises serious concerns about the delivery agent's conduct and the handling of delivery OTPs.
I request that Flipkart take the following actions:
Conduct a thorough investigation into this incident and verify the delivery agent's call records and proof of delivery.
Take appropriate disciplinary action against the delivery agent if the allegations are confirmed.
Arrange delivery of both missing products or issue a full refund for both items.
Reopen my complaint and provide me with a proper resolution instead of marking the issue as resolved without delivering the products.
Provide a written response regarding the investigation and the action taken.
Please treat this matter as urgent. I trusted Flipkart's delivery process, but my order has been marked as delivered without the products reaching me. I expect a fair investigation and a satisfactory resolution.
I am ready to provide screenshots of the order details and call history as supporting evidence.
Regards,
Flipkart Customer