Urgent Complaint – Wrong Product Sold, Misrepresentation by Sales Executive, and Refund Not Received

sahilkhannfitness

sahilkhannfitness

New member
Seller Name
babajan
Company Name
Eureka forbes
Product Name
Aquaguard sure champ
Website Name
www.eurekaforbes.com
Customer Care Number
7039883333
Loss Amount
10600
Ratings
3.00 star(s)
Opposite Party Address
Aashiyana B42 Junnasandra, Bangalore 560035
I am writing to raise a serious complaint regarding misrepresentation, fraudulent sale practices, and non-refund of my payment for an RO purifier booked through the official Eureka Forbes online demo request.

Incident Summary​

  • I booked a product demo through the official Eureka Forbes website.
  • A sales representative visited my home and checked the TDS level of water.
  • He attempted to sell a different product directly, but I clearly informed him that I wished to purchase the specific product I had seen online.
  • He asked me to make the payment through a QR code, without providing any invoice, product details, or acknowledgement at that time.
  • Based on his assurance that the correct product would be delivered the next day and installed the following day, I made the payment.

Issues and Misconduct​

  • No delivery or communication happened as promised.
  • The sales representative stopped responding to my calls and messages.
  • I received the invoice only after four days, and it reflected a different product, not the one I agreed to purchase.
  • When I questioned this, he falsely claimed that I had ordered the same product.
  • The incorrect product was later delivered but I refused to accept it, and it was returned on the spot.
  • Since then, the salesperson has blocked my number and has not responded at all.

Customer Care Response​

I have contacted customer care more than 20 times. I am repeatedly told the case will be “escalated,” but no one from the senior team has contacted me. Recently, I was informed that since the payment was taken by the salesperson, it is considered an “offline purchase,” and they have no record of my details, which is unacceptable.

My Request​

I demand the following with immediate effect:

  1. Full refund of my payment to the original payment mode.
  2. Action against the sales representative for misrepresentation and fraudulent behaviour.

Below I have attached my invoice
Salesperson name : babajan
Salesperson no : +919611938528
 

Attachments

Hello @sahilkhannfitness

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Online AMC taken but Technician or company not responding.'

Dear @Dhruv

We have reviewed your detail concerning the lack of response from Eureka Forbes following the purchase of an Annual Maintenance Contract (AMC). Such inaction constitutes a clear case of deficiency in service under the Consumer Protection Act, 2019.

Legal Grounds:​

According to Section 2(11) of the Consumer Protection Act, 2019, "deficiency" refers to any fault, imperfection, shortcoming, or inadequacy in the quality, nature, or manner of performance required to be maintained by or under any law or contract. Failure to provide services as stipulated...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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