15BCS8019
New member
- Model
- Aura
- Dealer Name
- Grover hyundai
- Company Name
- Hyundai
- Customer Care Number
- +91 70870 20130
- Loss Amount
- 22653
- Ratings
I am writing to raise a serious and urgent complaint regarding the handling of my vehicle PB01G3642 at Grover Hyundai, Sundar Nagar, Ludhiana.
Service Centre: Grover Hyundai, Sundar Nagar, Ludhiana
Service Advisor/Representative: Abhishek
Surveyor: Yashpal
I handed over my vehicle to the workshop only for minor scratch removal, denting and painting work. I never requested or authorized replacement of the front bumper. However, the bumper was replaced without informing me, without taking my approval and without obtaining my signature or consent.
Serious Concern Regarding False/Incorrect Insurance Claim
I have now learned that an insurance claim was processed against my vehicle. I strongly object to this claim because I was never informed about the claim, never signed any consent for the claim, and never authorized the bumper replacement.
More seriously, I understand that the insurance claim has been presented as though the front bumper was broken/damaged, whereas according to the condition of my vehicle when I handed it over, the bumper was absolutely fine and there was only a minor scratch.
I therefore have serious concerns that the vehicle's condition may have been incorrectly represented to the insurance company to justify an insurance repair and generate an additional bill.
The original work required was approximately ₹2,000, but a bill of approximately ₹22,653 was generated through this process. I was not informed about this additional work or given an opportunity to approve or reject it.
I want Hyundai and Chola MS to investigate:
Who reported that the bumper was broken/damaged?
What photographs and documents were submitted to the insurance company?
Who authorized the bumper replacement?
Where is my written consent/signature for the insurance claim?
Where is my approval for the replacement of the bumper?
Who prepared and approved the ₹22,653 bill?
Why was an insurance claim processed without informing me?
If the bumper was genuinely damaged, I request that the company provide me with the original photographs taken before the repair, surveyor inspection photographs, estimate, job card, survey report, claim approval documents and all other records submitted to the insurer.
No Authorization From Me
At no stage was I informed that my vehicle was being converted into an insurance claim. I did not sign any document authorizing the claim or bumper replacement.
If Hyundai/Chola MS claims that I authorized the insurance claim, then please provide me with a copy of the signed authorization/consent document.
I cannot accept responsibility for an insurance claim that I neither requested nor authorized.
Pending Repair Work
I also clearly informed the workshop about a dent that required repair when the vehicle was submitted. That work is still pending despite my vehicle remaining with the workshop for approximately 8 days.
The vehicle was given for minor work, yet after approximately 8 days, some work remains incomplete and the entire matter has created unnecessary inconvenience and loss of time.
Missing Items From My Vehicle
I also immediately informed the workshop about two missing items from my vehicle:
Phone stand
Key chain
Despite informing the team, approximately one month has now passed without a satisfactory resolution.
The vehicle was under the custody of the workshop, and I expect Hyundai/Grover Hyundai to investigate this matter and provide a written response regarding the missing items.
My Vehicle Should Not Be Shown as an Insurance Claim Vehicle
I specifically request that the unauthorized insurance claim against PB01G3642 be reversed/cancelled to the extent legally and technically possible, because I do not want my vehicle's insurance history to incorrectly show a claim that I did not authorize.
This is particularly important because my vehicle is a commercial vehicle, and an insurance claim may affect my future insurance premium, claim history, policy renewal and financial liability.
If the claim cannot be reversed, I want Hyundai and Chola MS to provide a written explanation and take responsibility for any financial loss, increased premium or adverse impact on my insurance history resulting from an unauthorized or incorrectly processed claim.
Strict Action Requested
I request Hyundai and Chola MS to take strict action against the concerned service centre/personnel if the investigation establishes that the vehicle damage was incorrectly reported or that the insurance claim was processed without proper authorization.
I am not willing to accept a situation where a minor scratch requiring approximately ₹2,000 of work is converted into a claim/bill of approximately ₹22,653 without my knowledge or approval.
I have been following up on this matter for approximately one month, but I have still not received a proper resolution.
Therefore, I request the following immediately:
Reverse/cancel the insurance claim against vehicle PB01G3642, subject to the applicable insurance process.
Provide complete details of the insurance claim, including claim number, estimate, approved amount, survey report and claim documents.
Provide all photographs submitted before/during the survey showing the alleged bumper damage.
Provide the document containing my alleged authorization/signature for the insurance claim. If no such document exists, explain why the claim was processed.
Investigate why the bumper was replaced when I had not authorized its replacement.
Investigate whether the bumper was incorrectly shown as broken/damaged to the insurance company.
Explain the difference between the originally required minor work and the approximately ₹22,653 bill.
Refund/reimburse any amount that I have been wrongly charged or that has arisen from unauthorized work/claim processing.
Complete the pending dent repair, if still required and agreed.
Investigate and resolve the missing phone stand and key chain issue.
Provide a written explanation identifying responsibility for the entire incident.
Take appropriate disciplinary/strict action against the responsible personnel if wrongdoing is established.
Confirm in writing that my insurance record will not be adversely affected by an unauthorized or incorrectly processed claim, or explain what corrective action will be taken.
Provide a written resolution without any further unnecessary delay.
I am giving Hyundai and Chola MS one final opportunity to investigate and resolve this matter properly.
If I do not receive a satisfactory written resolution, I will proceed with escalation before the appropriate consumer grievance/redressal authorities and other competent regulatory/legal forums, along with all available evidence, including photographs, job cards, bills, communications and records relating to the vehicle.
I also reserve my right to seek compensation for the financial loss, inconvenience, loss of time, adverse insurance impact and delay caused by this matter. I request that the prolonged delay in resolving the complaint also be taken into consideration while determining the appropriate compensation/redressal.
This matter has already consumed approximately one month of my time. I do not want further verbal assurances. I require a written investigation report and written resolution from Hyundai/Chola MS.
Please treat this complaint as URGENT and SERIOUS.
Regards,
Lakhwinder
Vehicle No.: PB01G3642
Service Centre: Grover Hyundai, Sundar Nagar, Ludhiana
Service Advisor/Representative: Abhishek
Surveyor: Yashpal
I handed over my vehicle to the workshop only for minor scratch removal, denting and painting work. I never requested or authorized replacement of the front bumper. However, the bumper was replaced without informing me, without taking my approval and without obtaining my signature or consent.
Serious Concern Regarding False/Incorrect Insurance Claim
I have now learned that an insurance claim was processed against my vehicle. I strongly object to this claim because I was never informed about the claim, never signed any consent for the claim, and never authorized the bumper replacement.
More seriously, I understand that the insurance claim has been presented as though the front bumper was broken/damaged, whereas according to the condition of my vehicle when I handed it over, the bumper was absolutely fine and there was only a minor scratch.
I therefore have serious concerns that the vehicle's condition may have been incorrectly represented to the insurance company to justify an insurance repair and generate an additional bill.
The original work required was approximately ₹2,000, but a bill of approximately ₹22,653 was generated through this process. I was not informed about this additional work or given an opportunity to approve or reject it.
I want Hyundai and Chola MS to investigate:
Who reported that the bumper was broken/damaged?
What photographs and documents were submitted to the insurance company?
Who authorized the bumper replacement?
Where is my written consent/signature for the insurance claim?
Where is my approval for the replacement of the bumper?
Who prepared and approved the ₹22,653 bill?
Why was an insurance claim processed without informing me?
If the bumper was genuinely damaged, I request that the company provide me with the original photographs taken before the repair, surveyor inspection photographs, estimate, job card, survey report, claim approval documents and all other records submitted to the insurer.
No Authorization From Me
At no stage was I informed that my vehicle was being converted into an insurance claim. I did not sign any document authorizing the claim or bumper replacement.
If Hyundai/Chola MS claims that I authorized the insurance claim, then please provide me with a copy of the signed authorization/consent document.
I cannot accept responsibility for an insurance claim that I neither requested nor authorized.
Pending Repair Work
I also clearly informed the workshop about a dent that required repair when the vehicle was submitted. That work is still pending despite my vehicle remaining with the workshop for approximately 8 days.
The vehicle was given for minor work, yet after approximately 8 days, some work remains incomplete and the entire matter has created unnecessary inconvenience and loss of time.
Missing Items From My Vehicle
I also immediately informed the workshop about two missing items from my vehicle:
Phone stand
Key chain
Despite informing the team, approximately one month has now passed without a satisfactory resolution.
The vehicle was under the custody of the workshop, and I expect Hyundai/Grover Hyundai to investigate this matter and provide a written response regarding the missing items.
My Vehicle Should Not Be Shown as an Insurance Claim Vehicle
I specifically request that the unauthorized insurance claim against PB01G3642 be reversed/cancelled to the extent legally and technically possible, because I do not want my vehicle's insurance history to incorrectly show a claim that I did not authorize.
This is particularly important because my vehicle is a commercial vehicle, and an insurance claim may affect my future insurance premium, claim history, policy renewal and financial liability.
If the claim cannot be reversed, I want Hyundai and Chola MS to provide a written explanation and take responsibility for any financial loss, increased premium or adverse impact on my insurance history resulting from an unauthorized or incorrectly processed claim.
Strict Action Requested
I request Hyundai and Chola MS to take strict action against the concerned service centre/personnel if the investigation establishes that the vehicle damage was incorrectly reported or that the insurance claim was processed without proper authorization.
I am not willing to accept a situation where a minor scratch requiring approximately ₹2,000 of work is converted into a claim/bill of approximately ₹22,653 without my knowledge or approval.
I have been following up on this matter for approximately one month, but I have still not received a proper resolution.
Therefore, I request the following immediately:
Reverse/cancel the insurance claim against vehicle PB01G3642, subject to the applicable insurance process.
Provide complete details of the insurance claim, including claim number, estimate, approved amount, survey report and claim documents.
Provide all photographs submitted before/during the survey showing the alleged bumper damage.
Provide the document containing my alleged authorization/signature for the insurance claim. If no such document exists, explain why the claim was processed.
Investigate why the bumper was replaced when I had not authorized its replacement.
Investigate whether the bumper was incorrectly shown as broken/damaged to the insurance company.
Explain the difference between the originally required minor work and the approximately ₹22,653 bill.
Refund/reimburse any amount that I have been wrongly charged or that has arisen from unauthorized work/claim processing.
Complete the pending dent repair, if still required and agreed.
Investigate and resolve the missing phone stand and key chain issue.
Provide a written explanation identifying responsibility for the entire incident.
Take appropriate disciplinary/strict action against the responsible personnel if wrongdoing is established.
Confirm in writing that my insurance record will not be adversely affected by an unauthorized or incorrectly processed claim, or explain what corrective action will be taken.
Provide a written resolution without any further unnecessary delay.
I am giving Hyundai and Chola MS one final opportunity to investigate and resolve this matter properly.
If I do not receive a satisfactory written resolution, I will proceed with escalation before the appropriate consumer grievance/redressal authorities and other competent regulatory/legal forums, along with all available evidence, including photographs, job cards, bills, communications and records relating to the vehicle.
I also reserve my right to seek compensation for the financial loss, inconvenience, loss of time, adverse insurance impact and delay caused by this matter. I request that the prolonged delay in resolving the complaint also be taken into consideration while determining the appropriate compensation/redressal.
This matter has already consumed approximately one month of my time. I do not want further verbal assurances. I require a written investigation report and written resolution from Hyundai/Chola MS.
Please treat this complaint as URGENT and SERIOUS.
Regards,
Lakhwinder
Vehicle No.: PB01G3642