Mushraf Manyar
New member
- Seller Name
- Ditch The Guilt
- Company Name
- Nepenthe Coffee & Chocolates Pvt Ltd
- Product Name
- Blueberry Cheesecake • 23g Protein • Sugar Free White Chocolate Bar • 100g
- Website Name
- https://ditchtheguilt.fit
- Customer Care Number
- 9004348433
- Loss Amount
- 89
- Ratings
- Opposite Party Address
- 406 Navyug Industrial Estate, Tokershi Jivraj Rd, Jamnadas Prabhudas Chawl, Abhyudaya Nagar, Sewri, Mumbai, Maharashtra 400015
Dear Sir/Madam,
I am writing to raise a serious consumer grievance against Ditch The Guilt (ditchtheguilt.fit) regarding my online order #116828, placed on 15 September 2026.
My concern is not only about ₹89. After placing my order, I searched online to understand whether other customers were facing similar problems. I found multiple complaints from different customers reporting non-delivery, lack of tracking updates, lack of response from customer support and refund-related issues.
This raises a serious question:
If customers have repeatedly reported similar non-delivery and communication problems over a considerable period, why has this pattern not been investigated by the appropriate authorities?
I respectfully request the concerned authorities to investigate the business practices of Ditch The Guilt, rather than treating each consumer complaint as an isolated ₹50/₹100/₹500 matter.
I request the authorities to investigate:
I also request assistance in obtaining either:
(a) Immediate delivery of my paid order with valid tracking information, OR
(b) A complete refund of my and all user's payment.
Please do not consider this complaint merely as a request concerning ₹89. My concern is that if similar complaints from numerous consumers are genuine, the cumulative financial loss to consumers could be substantially larger, and an appropriate authority should examine the matter.
I am willing to provide my order confirmation, payment proof, screenshots, emails/messages and links/screenshots of publicly available complaints as supporting evidence.
Complainant:
Mushraf Manyar
Mobile: +91 7057482203
Order: #116828
Order Date: 15 September 2026
Amount: ₹89
I request the competent authority to kindly acknowledge this complaint and take appropriate action after verifying the facts.
Regards,
Mushraf Manyar
I am writing to raise a serious consumer grievance against Ditch The Guilt (ditchtheguilt.fit) regarding my online order #116828, placed on 15 September 2026.
My Order Details:
- Order No.: #116828
- Order Date: 15 September 2026
- Products:
- Biscoff • 18g Protein • Sugar Free Center-Filled Chocolate Bar • 100g
- Blueberry Cheesecake • 23g Protein • Sugar Free White Chocolate Bar • 100g
- Amount Paid: ₹89
- Current Issue: No shipping/tracking/delivery update received after order confirmation.
My concern is not only about ₹89. After placing my order, I searched online to understand whether other customers were facing similar problems. I found multiple complaints from different customers reporting non-delivery, lack of tracking updates, lack of response from customer support and refund-related issues.
This raises a serious question:
If customers have repeatedly reported similar non-delivery and communication problems over a considerable period, why has this pattern not been investigated by the appropriate authorities?
I respectfully request the concerned authorities to investigate the business practices of Ditch The Guilt, rather than treating each consumer complaint as an isolated ₹50/₹100/₹500 matter.
I request the authorities to investigate:
- The total number of complaints received against this company across consumer grievance platforms.
- The number of orders accepted and payments collected versus orders actually dispatched and delivered.
- Whether customers are being given accurate delivery timelines and shipping information.
- Whether there are repeated failures to refund customers whose orders were not delivered.
- Whether the company's advertising, offers and delivery-related representations are accurate.
- Whether the company's customer-care/contact mechanisms are functioning properly.
- Whether there has been any violation of consumer-protection laws or unfair trade practices.
- If a larger pattern of deliberate wrongdoing is established, I request that appropriate legal/criminal action be taken against the responsible persons in accordance with law.
I also request assistance in obtaining either:
(a) Immediate delivery of my paid order with valid tracking information, OR
(b) A complete refund of my and all user's payment.
Please do not consider this complaint merely as a request concerning ₹89. My concern is that if similar complaints from numerous consumers are genuine, the cumulative financial loss to consumers could be substantially larger, and an appropriate authority should examine the matter.
I am willing to provide my order confirmation, payment proof, screenshots, emails/messages and links/screenshots of publicly available complaints as supporting evidence.
Complainant:
Mushraf Manyar
Mobile: +91 7057482203
Order: #116828
Order Date: 15 September 2026
Amount: ₹89
I request the competent authority to kindly acknowledge this complaint and take appropriate action after verifying the facts.
Regards,
Mushraf Manyar
