Harikrishnan c m
New member
- Dealer Name
- NA
- Company Name
- Reliance Jio Infocomm Limited
- Customer Care Number
- 1800 889 9999
- Loss Amount
- 0
- Ratings
- Opposite Party Address
- Reliance Jio Infocomm Limited
Office-101, Saffron, Nr. Centre Point, Panchwati 5 Rasta, Ambawadi, Ahmedabad – 380006, Gujarat, India.
Dear Jio Fiber Customer Support Team,
I am writing to raise a serious complaint regarding the repeated failure of my JioFiber connection and the unacceptable delay in resolving the issue.
My JioFiber connection has been down since last Friday night due to a damaged cable. This is not the first occurrence. The cable has already been damaged and repaired multiple times, and this is the third such incident. In fact, this is the second time the cable has been damaged within this month alone.
Each time I raise a complaint, a technician repairs the cable, but the same problem occurs again within approximately one week. During the previous visit, the technician clearly informed me that repairing the existing cable would not provide a permanent solution and advised me to raise a request for complete cable replacement.
Accordingly, I raised a complaint and requested cable replacement. My service appointment was scheduled for today. However, yesterday I received a message stating that the appointment had been rescheduled because the “customer was not available.”
This is completely false and unacceptable. No technician visited my location, and I did not receive any phone call regarding the complaint. Moreover, the actual scheduled appointment date was today, so I do not understand how Jio could mark me as unavailable even before the scheduled appointment.
Now, the appointment has been postponed until the 9th, which means I will have been without internet and OTT services for almost one week.
I am also unable to speak directly with customer care through the voice support option. As a paying customer experiencing a complete service outage, I should have a proper way to contact customer support and escalate the issue.
I would like Jio to answer the following questions:
I request immediate escalation of this complaint, complete replacement of the damaged cable instead of another temporary repair, restoration of my JioFiber connection at the earliest, and appropriate compensation or extension of my plan validity for the entire period of service disruption.
Please treat this matter as urgent and provide me with a written resolution.
Regards,
Harikrishnan=
Complaint / Service Request Number: SR00003A9809
I am writing to raise a serious complaint regarding the repeated failure of my JioFiber connection and the unacceptable delay in resolving the issue.
My JioFiber connection has been down since last Friday night due to a damaged cable. This is not the first occurrence. The cable has already been damaged and repaired multiple times, and this is the third such incident. In fact, this is the second time the cable has been damaged within this month alone.
Each time I raise a complaint, a technician repairs the cable, but the same problem occurs again within approximately one week. During the previous visit, the technician clearly informed me that repairing the existing cable would not provide a permanent solution and advised me to raise a request for complete cable replacement.
Accordingly, I raised a complaint and requested cable replacement. My service appointment was scheduled for today. However, yesterday I received a message stating that the appointment had been rescheduled because the “customer was not available.”
This is completely false and unacceptable. No technician visited my location, and I did not receive any phone call regarding the complaint. Moreover, the actual scheduled appointment date was today, so I do not understand how Jio could mark me as unavailable even before the scheduled appointment.
Now, the appointment has been postponed until the 9th, which means I will have been without internet and OTT services for almost one week.
I am also unable to speak directly with customer care through the voice support option. As a paying customer experiencing a complete service outage, I should have a proper way to contact customer support and escalate the issue.
I would like Jio to answer the following questions:
- Why was my appointment falsely rescheduled by stating that the customer was unavailable when no technician visited or called me?
- Why has the damaged cable not been permanently replaced despite repeated failures and the technician’s recommendation?
- Who will compensate me for the loss of internet and OTT services during this prolonged outage?
- Will the number of days without service be adjusted or extended in my current plan validity?
I request immediate escalation of this complaint, complete replacement of the damaged cable instead of another temporary repair, restoration of my JioFiber connection at the earliest, and appropriate compensation or extension of my plan validity for the entire period of service disruption.
Please treat this matter as urgent and provide me with a written resolution.
Regards,
Harikrishnan=
Complaint / Service Request Number: SR00003A9809
Last edited: