- Seller Name
- Ditch the guilt
- Company Name
- Ditch the guilt
- Product Name
- Ferrero Rocher, Dubai Pista and Biscoff chocolate
- Website Name
- Ditch the guilt
- Customer Care Number
- 9004348433
- Loss Amount
- 178
- Ratings
- Opposite Party Address
- 406 Navyug Industrial Estate Tokershi Jivraj Rd, Jamnadas Prabhudas Chawl, Abhyudaya Nagar, Sewri, Mumbai, Maharashtra 400015
I am writing to express my serious disappointment and frustration regarding my order from Digital Guilt.
I originally ordered two chocolates, and the third Biscoff-flavoured chocolate was provided as a complimentary item. However, it has now been more than 15 days, and I have still not received any proper tracking information or a clear update regarding my order.
What is even more frustrating is that the tracking link is not properly available through the website/platform being used for the shipment. I have repeatedly tried to contact your team through WhatsApp, phone calls, and multiple emails, but I have received absolutely no proper response.
This is extremely unprofessional and unacceptable for a business that is taking customers' money. A website and customer support system that cannot even provide basic order tracking or respond to repeated customer queries is completely useless from a customer's perspective.
At this point, I have no confidence that my order will actually be delivered. If you are unable to fulfil the order, please stop delaying the matter and refund my entire payment immediately. I want my money back.
I expect a clear response regarding the status of my order and the refund, rather than being left without any information after making the payment. The way this order has been handled is highly disappointing and gives customers every reason to question the credibility and reliability of your service.
Please treat this as a formal complaint and resolve it immediately.
I originally ordered two chocolates, and the third Biscoff-flavoured chocolate was provided as a complimentary item. However, it has now been more than 15 days, and I have still not received any proper tracking information or a clear update regarding my order.
What is even more frustrating is that the tracking link is not properly available through the website/platform being used for the shipment. I have repeatedly tried to contact your team through WhatsApp, phone calls, and multiple emails, but I have received absolutely no proper response.
This is extremely unprofessional and unacceptable for a business that is taking customers' money. A website and customer support system that cannot even provide basic order tracking or respond to repeated customer queries is completely useless from a customer's perspective.
At this point, I have no confidence that my order will actually be delivered. If you are unable to fulfil the order, please stop delaying the matter and refund my entire payment immediately. I want my money back.
I expect a clear response regarding the status of my order and the refund, rather than being left without any information after making the payment. The way this order has been handled is highly disappointing and gives customers every reason to question the credibility and reliability of your service.
Please treat this as a formal complaint and resolve it immediately.
