adrin william aitkins
New member
- Company Name
- Dominos peermushalla
- Product Name
- Pizza
- Loss Amount
- 1000
- Ratings
I am writing to raise a serious complaint regarding the pizza I received from Domino’s today. I found an insect/foreign object in the food, which is completely unacceptable and extremely disturbing.
I ordered food from Domino’s trusting that it would meet basic standards of **food safety, hygiene and quality**. Instead, I received food containing an insect. This is not a minor issue or a simple mistake — it is a **serious food safety concern** that could potentially put a customer's health at risk.
I am extremely disappointed with the quality control and hygiene standards followed while preparing and handling my order. Customers should never have to inspect their food wondering whether it contains insects or other contaminants.
I expect Domino’s to:
1. Provide a **full refund** for the order.
2. Conduct an immediate investigation into how this happened.
3. Explain what action will be taken against the responsible outlet and staff.
4. Provide a proper written response and resolution to this complaint.
If this matter is not addressed seriously and satisfactorily, I will have no choice but to **escalate the complaint to the appropriate food safety authorities and approach the Consumer Court/Consumer Commission** regarding the poor food quality, negligence and potential food safety violation.
I have photographs of the food and the insect as evidence and can provide them along with the order details.
I expect a prompt and serious response. This kind of incident should never happen to any customer.
Regards
Adrin William Aitkins
I ordered food from Domino’s trusting that it would meet basic standards of **food safety, hygiene and quality**. Instead, I received food containing an insect. This is not a minor issue or a simple mistake — it is a **serious food safety concern** that could potentially put a customer's health at risk.
I am extremely disappointed with the quality control and hygiene standards followed while preparing and handling my order. Customers should never have to inspect their food wondering whether it contains insects or other contaminants.
I expect Domino’s to:
1. Provide a **full refund** for the order.
2. Conduct an immediate investigation into how this happened.
3. Explain what action will be taken against the responsible outlet and staff.
4. Provide a proper written response and resolution to this complaint.
If this matter is not addressed seriously and satisfactorily, I will have no choice but to **escalate the complaint to the appropriate food safety authorities and approach the Consumer Court/Consumer Commission** regarding the poor food quality, negligence and potential food safety violation.
I have photographs of the food and the insect as evidence and can provide them along with the order details.
I expect a prompt and serious response. This kind of incident should never happen to any customer.
Regards
Adrin William Aitkins
