Urgent Attention Required: Non-Fulfilment of AC Repair Service – Reliance ResQ Membership

S

shahviral21

New member
Model
RSD19KWZI
Dealer Name
LG
Company Name
Reliance Digital
Customer Care Number
18008891055
Loss Amount
5000
Ratings
3.00 star(s)
Opposite Party Address
Reliance Digital Infinity mall Malad link road Malad west Mumbai 400064
Dear Sir/Madam,

I am writing to express my deep disappointment and concern regarding the lack of service for my AC repair request under the Reliance ResQ membership, despite multiple follow-ups and assurances from your service team.

There is no further action even after writing multiple emails to Head of customer service and CEO. Kindly look into the matter on high priority and resolve the issue by end of day of 15th June as no one is available at home of working days from Monday to Friday.

Customer Details:
Name: Viral Shah
Mobile: +91 9819759687/ 7304574304
Registered Address: C/403, Interface Heights, Off Link Road, Behind Infinity Mall, Malad West, Mumbai – 400064
Service Request No: 3209039 and 2701125 registered on 10th April 2025

The service request for repairing my air conditioner was raised on 10th April 2025 and on 12th June 2025 it has not been fulfilled. I have made several calls to your customer support team, but the matter remains unresolved with no proper timeline or accountability communicated.

This prolonged delay is unacceptable, especially considering that this service is covered under an active Reliance ResQ plan, which promises timely and professional support. The lack of responsiveness not only reflects poorly on Reliance Digital’s after-sales service but also undermines the trust of loyal customers.

I request your urgent intervention to ensure that:

My AC repair service is completed on 14th June as no one is available at home during weekdays.

I receive a written explanation for the delay and the steps being taken to improve the service experience.

Compensation or extension of service membership is considered for the inconvenience caused.

I hope to receive a prompt and satisfactory resolution. Failing which, I will be compelled to escalate the matter to consumer forums and social media platforms.

Looking forward to your immediate action.

Warm regards,
Viral Shah
 
Hello @shahviral21

We have carefully reviewed all the details you have submitted regarding your complaint against Reliance Digital. As you have already contacted to the CEO but not received any response from the Company head, based on our thorough evaluation, we suggest you to file a case before the District Consumer Disputes Redressal Forum.
You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India
To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.
We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
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