Urgent Action Required: Repeated slow speed Issues & Lack of Resolution_ Jio Fiber

mnayeem78

mnayeem78

New member
Dealer Name
Jio Fiber connection
Company Name
Jio
Customer Care Number
1800-896-9999
Loss Amount
4497
Ratings
1.00 star(s)
Opposite Party Address
No, 3 East Road, Austin town
Near BBMP High School
Bangalore 560047
Dear Team,

I have been facing persistent issues with JIO Fiber internet service for the past two months, and despite repeated follow-ups, there has been no resolution. The only responses I’ve received are vague technical excuses and copy-pasted replies, which clearly indicate a lack of seriousness and accountability from Jio

I have paid for a service that is not being delivered as promised, especially in terms of the committed speed. After waiting this long, I am still experiencing the same slow speed issues, and not once have I received a valid resolution or even a proper escalation.

I have repeatedly asked Jio team to share a complaint ID, and this request has been ignored multiple times. Even the Appellate Team has responded with generic templates, without acknowledging or addressing the actual problem.

I am completely dissatisfied with the service and the way my concern has been handled. If I do not receive a concrete resolution and a valid complaint ID immediately, I will have no option but to escalate this further and file a consumer complaint with the relevant authorities still haven't heard any proper response from Jio.

My Requests:​

  1. Please raise a formal complaint regarding this issue.
  2. Share the complaint ID without further delay.
  3. Clearly state the next steps your team is taking to resolve the speed issue.
  4. Stop sending template or canned responses – I need a personalized and action-oriented reply.
This matter is urgent, and I expect a response
 

Attachments

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

M

Thread 'JioFiber Installation Fraudulent'

On the date of 30/03/2025 Jioiber team contact myself Mahika Goswami (30) for internet connect, i agreed for connection. They assured installation on 31/03/2025. Ashish installation techinician came on the same day 31/03/2025 and charged payment by confirming order by KYC registration and payment of Rs. 1111 in Credpay UPI and assured installation will be completed in 1-2hrs. After some time he told us that there is no port so they cannot proeed with the installation. SO we asked for the refund and proceed the cancellation as we wanted jiofiber only. He told us it will get cancelled...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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