Riddhi Alok Puranik
New member
- Seller Name
- Urban Company Limited
- Company Name
- Urban Company Limited
- Product Name
- Cleaning Services
- Website Name
- https://www.urbancompany.com/bangalore
- Loss Amount
- 5887
- Ratings
On 6 May 2026, I had booked an unfurnished flat cleaning service through Urban Company ("UC")for 8:00 AM, scheduled in advance to coincide with my move-in at 2:00 PM the same day. At roughly 1:00 AM (with a call w the official only available at 6:00 AM) on the day of the service, Urban Company unilaterally cancelled the booking, leaving no reasonable window to arrange an alternative. I was therefore compelled to book a more expensive furnished flat cleaning service for 7 May at 5:00 PM. On the day of this rescheduled service, I was informed at 3:00 PM that the professional would arrive only by 8:00 PM — a four-hour service that would have extended past midnight, raising obvious safety concerns for a single occupant — and was offered only the option of yet another full-day reschedule. The professional subsequently pushed his arrival further to 8:30–9:00 PM, and the booking was ultimately cancelled at the eleventh hour despite repeated assurances from Urban Company that he was "on his way."
Upon raising the issue, the company offered a 10% discount, which does not cover the inflated replacement booking cost or the loss caused by two consecutive cancellations and a full day spent coordinating with their team based on false updates. The Urban Company representative I spoke with also refused to disclose the identity of the senior authority on whose instructions he claimed to be acting. This sequence of events constitutes deficiency in service and I seek (i) a full refund of the booking amount paid, (ii) compensation for the differential cost between the cancelled and replacement bookings, and (iii) compensation for the inconvenience, mental agony and time lost and (iv) completion of the requested services at UC's cost. I have attached the complete email correspondence and booking screenshots in support of this complaint.
Upon raising the issue, the company offered a 10% discount, which does not cover the inflated replacement booking cost or the loss caused by two consecutive cancellations and a full day spent coordinating with their team based on false updates. The Urban Company representative I spoke with also refused to disclose the identity of the senior authority on whose instructions he claimed to be acting. This sequence of events constitutes deficiency in service and I seek (i) a full refund of the booking amount paid, (ii) compensation for the differential cost between the cancelled and replacement bookings, and (iii) compensation for the inconvenience, mental agony and time lost and (iv) completion of the requested services at UC's cost. I have attached the complete email correspondence and booking screenshots in support of this complaint.