radhika92goel
New member
- Seller Name
- Uptownie
- Company Name
- Uptownie
- Product Name
- Linen jacket 5
- Website Name
- https://uptownie.com/collections/vest-waistcoat
- Customer Care Number
- 9831906189
- Loss Amount
- 5234
- Ratings
- Opposite Party Address
- Radhika goel, ground floor, manohar building, laxminagar, khopoli 410203 mumbai maharashtra 9423889986
. Details of the Complainant:
Name: Radhika Goel
Address: Ground floor Manohar building, LAXMINAGAR, KHOPOLI, RAIGAD, Maharashtra - 410203
2. Details of the Opposite Party (Respondent):
Company Name: Uptownie (Uptownie Retail)
Service Type: E-commerce / Online Retail Store
3. Facts of the Case:
On May 23, the Complainant placed an online order on the Respondent's website for 5 clothing apparel items. The total order value was ₹5,234, which was paid in full at the time of purchase.
The order confirmation received via email (provided as evidence in 641256.jpg) states that the tracking details and delivery updates would be shared with the Complainant.
Despite a significant amount of time passing since the transaction, the Respondent has failed to deliver the items, provide a valid courier tracking ID, or offer an update on the shipment status.
The Complainant has attempted to reach out to the merchant, but the issue remains unresolved, constituting a clear Deficiency of Service and Unfair Trade Practice under the Consumer Protection Act, 2019.
4. Details of Items & Amount Paid:
Order Number: #700601
Date of Transaction: 23 May
Total Amount Paid: ₹5,234
Items Ordered: Pure Linen & Cotton Waistcoats/Vests (5 items)
5. Prayer / Relief Sought:
The Complainant respectfully prays before this Forum that the Opposite Party be directed to:
Refund the full amount of ₹5,234 immediately to the original payment method.
Pay appropriate compensation for the mental agony and harassment caused due to the severe delay and lack of communication.
List of Enclosures / Evidence:
Copy of Order Confirmation Email (attached as 641256.jpg).
[Optional: Attach a screenshot of your bank statement showing the debit of ₹5,234 if filing online]
Name: Radhika Goel
Address: Ground floor Manohar building, LAXMINAGAR, KHOPOLI, RAIGAD, Maharashtra - 410203
2. Details of the Opposite Party (Respondent):
Company Name: Uptownie (Uptownie Retail)
Service Type: E-commerce / Online Retail Store
3. Facts of the Case:
On May 23, the Complainant placed an online order on the Respondent's website for 5 clothing apparel items. The total order value was ₹5,234, which was paid in full at the time of purchase.
The order confirmation received via email (provided as evidence in 641256.jpg) states that the tracking details and delivery updates would be shared with the Complainant.
Despite a significant amount of time passing since the transaction, the Respondent has failed to deliver the items, provide a valid courier tracking ID, or offer an update on the shipment status.
The Complainant has attempted to reach out to the merchant, but the issue remains unresolved, constituting a clear Deficiency of Service and Unfair Trade Practice under the Consumer Protection Act, 2019.
4. Details of Items & Amount Paid:
Order Number: #700601
Date of Transaction: 23 May
Total Amount Paid: ₹5,234
Items Ordered: Pure Linen & Cotton Waistcoats/Vests (5 items)
5. Prayer / Relief Sought:
The Complainant respectfully prays before this Forum that the Opposite Party be directed to:
Refund the full amount of ₹5,234 immediately to the original payment method.
Pay appropriate compensation for the mental agony and harassment caused due to the severe delay and lack of communication.
List of Enclosures / Evidence:
Copy of Order Confirmation Email (attached as 641256.jpg).
[Optional: Attach a screenshot of your bank statement showing the debit of ₹5,234 if filing online]
