UPI Transaction/HDFC/Customer id251122085/Pending from 300 days

J

jagadeesh.ch

New member
Bank Name
HDFCE BANK
Customer Care Number
1800 2600
Loss Amount
60000
Ratings
5.00 star(s)
Opposite Party Address
HDFC Bank, Sahara Estate Road Hyderabad
Hi All,

My Name is Jagadeesh Chinnamalla, having account in your bank, my customer id is 251122085,

On September 11, 2024, I transferred ₹60,000 via UPI through the HDFC mobile app to beneficiary account number 410401011001465. The transaction reference number is [425598213796]. The funds were debited from my account but were not credited to the beneficiary's account.
I contacted HDFC customer care multiple times and raised service requests in November and December, specifically on [mention exact dates if you have them] with reference numbers 59381188 and 60329909. Prior to this, I had already filed dispute complaints on September 14th and November 4th, 2024, and other service requests. Despite these efforts, the tickets were closed without any resolution or update from HDFC.
On February 3, 2025, I personally visited the branch and raised another request (reference number 65814103). This request, too, was closed without any communication or resolution. The ₹60,000 remains uncredited to the beneficiary's account. I request immediate assistance in resolving this long-pending issue.

It is pending from more than 300 days can you please look into this.
 
Hello @jagadeesh.ch

We have carefully reviewed all the details about the UPI transaction you made through HDFC that's been pending for 300 days even after emailed to the Customer Care and other higher authorities. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.

Process to File a Consumer Complaint Online:​

You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

List Documents Required for Filing the Case:​

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Receipts, Email communication proofs, etc.

How We Can Help:​

We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
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