Washing Machine Unsatisfactory Service Experience with Model WAJ2426IIN/10

Vijay Menon

Vijay Menon

New member
Dealer Name
Imperial Associates
Company Name
Bosch
Product Name
Washing Machine
Customer Care Number
1800 266 1880
Loss Amount
25000
Ratings
1.00 star(s)
Opposite Party Address
FWHW+J54, Attakulangara - Enchakkal Rd, Sreevaraham, Nandini Garden, Pazhavangadi, Thiruvananthapuram, Kerala 695023
I am writing to express my extreme dissatisfaction and disappointment with the after-sales service provided by your authorized service center in Trivandrum, Imperial Associates. I purchased a Bosch front-loaded washing machine (Model WAJ2426IIN/10) on October 4, 2022. Recently, I encountered issues with the machine and requested service support.

The service technician visited on June 5, 2025, after considerable delay, and initially diagnosed a faulty main board requiring replacement. Despite assurances of a 2-day delivery for the replacement parts, there was complete radio silence from the service center. After 15 days, on June 20, 2025, a new technician visited and found the main board to be functioning correctly. Instead, he identified faulty shock absorbers under the washing drum as the issue and confirmed the availability of replacement parts. He promised to rectify the issue the following day.

However, despite repeated calls, no one answered, and the promised repair did not happen. The lack of communication and follow-through has been appalling. As a customer, I have lost trust in Bosch's after-sales service, which is a critical factor in my purchasing decisions.

This subpar experience has caused significant inconvenience, especially since my parents, senior citizens, are affected. I am considering taking this matter to the consumer court for compensation and plan to share my disappointing experience on social media to inform others about the reliability of Bosch's service.

I hope you will take immediate action to address this issue and restore the level of service your customers deserve.
 
Hello @Vijay Menon

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.


Related Judgment against Bosch Washing Machine:​


Chandigarh - DF-I - CC/316/2023 - BOSCH LIMITED V/S DILSHER SINGH JANDIALA

On 3.10.2022 the complainant purchased a washing machine having model Bosch 9Kg/6.0Kg WNA 14408IN (hereinafter referred to be as subject machine) from OP No.2 for a sum of Rs.59,000/- vide tax invoice Annexure C-1. The subject machine worked properly for a week and thereafter it started giving problem as the cloths were not being washed properly and stains were left on the clothes despite of the fact that in the beginning when the washing machine was purchased it was working properly and even all the clothes were being washed properly. The washing machine was also taking more than usual time to wash the clothes and the main wash compartment/detergent tray of the subject machine was not working as the whole detergent powder remains in the detergent tray even after completion of washing cycle of machine.. Aggrieved by this, the complainant contacted the Ops on their toll free number and the complaint of the complainant was registered. After receiving the complaint, the OPs sent their technician who inspected the subject machine but was unable to find out the defect in the subject machine. Thereafter the complainant again lodged complaint with the OPs, who sent another technician to redress the grievance of the complainant but the said technician again could not find out the defect in the subject machine but assured the complainant that they will raise the issue to higher authorities of the OPs. The screenshots of the calls given by the complainant to the OPs is annexed as Annexure C-2 (colly) whereas screen shots of messages are annexed as Annexure C-3(colly). The complainant repeatedly requested the Ops to remove the defect in the subject machine but with no result, owing to which the complainant has suffered mental and physical harassment apart of financial losses. The aforesaid act amounts to deficiency in service and unfair trade practice on the part of OPs. OPs were requested several times to admit the claim, but, with no result. Hence, the present consumer complaint.

Order:
  1. to refund ₹59,000/- to the complainant alongwith interest @ 9% per annum from the date of institution of the present consumer complaint till onwards.
  2. to pay lump-sum amount of ₹7000/- to the complainant(s) as compensation for causing mental agony and harassment to him

BOSCH LIMITED V/S DILSHER SINGH JANDIALA - Consumer Court Case - 2024-08-07

Consumer Court Case against BOSCH LIMITED V/S DILSHER SINGH JANDIALA - Consumer Court Case against - BOSCH LIMITED
www.consumercourt.in www.consumercourt.in


Please Note: The process of filing complaint in the Consumer Forum is same, even if the company is different.

P

Washing Machine Thread 'Washing machine complaint'

It has been 3 months since the washing machine became defective. After registering the complaint, the technician came to check it once and left. I have been calling customer care for 3 months now. They say that the machine parts are coming. There is no progress yet.

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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