Unresolved Service Request for Buddy PET Grooming Kit – No Response Since 4 Months

S

srivyshnavi

New member
Dealer Name
Eureka Forbes Ltd
Company Name
Eureka Forbes Ltd
Product Name
buddy pet grooming kit
Customer Care Number
1860 266 1177
Loss Amount
140000
Ratings
1.00 star(s)
Subject: Filing Consumer Complaint Against Eureka Forbes – Non-Service of Defective Product for Over 4 Months


Respected Sir/Madam,


I, r.srivyshnavi, am filing this complaint against Eureka Forbes Ltd. regarding a defective product and prolonged deficiency in after-sales service.


📌​


  • Product Name: Buddy OET Grooming Kit
  • Purchase Amount: ₹14,000
  • Purchase Date: august 2024
  • Issue: The product stopped working (not switching on).
  • Service Request Raised On: march 2025
  • Current Status: No service provided despite multiple follow-ups.

🧾​


I purchased a Buddy PET Grooming Kit from Eureka Forbes for ₹14,000. The product stopped working a few months after purchase. I raised a service request and contacted the customer care team multiple times over the past 4 months. Despite repeated calls and even an escalation made recently, no service technician has visited my location.


The service team has failed to respond, schedule a visit, or provide a resolution. This has caused me immense mental distress, inconvenience, and loss of trust in the brand.


⚖️​


I request the following:


  1. Immediate repair or replacement of the Buddy OET Grooming Kit.
  2. Zero service charges, including any part replacements, due to gross delay and negligence.
  3. A formal apology and assurance of better service standards in the future.
  4. Compensation for the mental harassment and inconvenience caused.

​


This issue clearly falls under deficiency in service and unfair trade practice as per the Consumer Protection Act, 2019. I request the forum to take strict action against Eureka Forbes and help me get justice.


Kindly acknowledge and process my complaint at the earliest.


Sincerely,
r.srivyshnavi
hyderabad
 
Hello @srivyshnavi

srivyshnavi said:
Subject: Filing Consumer Complaint Against Eureka Forbes – Non-Service of Defective Product for Over 4 Months
Click to expand...

Before proceeding further, we recommend that you first send an email to the customer care department of the Eureka Forbes Ltd, clearly outlining your concerns and requesting to replace/repair the defective machine. This step not only gives the company a chance to address the issue but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Important Notice:
We would like to clarify that this website is not affiliated with any government authority. It is an open public platform managed by a private law firm with the aim of assisting consumers with legal guidance and support.

If you are looking to file a formal complaint or case against Eureka Forbes, we can help you understand the process and guide you in filing a case with the appropriate Consumer Forum.

Please feel free to provide details of your issue, and our team will get in touch with you to assist further.

Best regards,
Thanks
 
Back
Top