Dipanwita Dutta
New member
- Model
- airtel
- Dealer Name
- airtel
- Company Name
- ms bharti airtel
- Customer Care Number
- defunct
- Loss Amount
- 4000
- Ratings
Broadband ID: 011101895371_dsl
Service Provider: M/Bharti Airtel Ltd.
I wish to lodge a serious complaint again against Airtel for WRONG BILLING with NON-PROVISION OF SERVICES, AND CONTINUED HARASSMENT. Previous complaint closed after only providing partial relief without addressing billing issue. Appeal raised airtel flexed muscle and barred services forcing me to pay UNJUSTIFIED BILL.
FACTS OF THE CASE:
- 7th JUNE 2025: I requested shifting of my wifi under Airtel Black Plan.
- 14th JUNE to 24th AUGUST 2025 (2.5 MONTHS): Services were NOT PROVIDED despite multiple calls. Yet, Airtel LEVIED WIFI CHARGES OF Rs1040 PER MONTH and raised bills.
- Even after restoration on 24th AUGUST (post CPGRAMS complaint), Airtel CLOSED THE CASE WITHOUT REVERSING WRONG BILLS.
- On repeated follow-ups in September, Airtel alternated between verbal assurances of reversal and written emails stating charges are as per plan.
- 13th SEPTEMBER: Airtel BARRED MY SERVICES, coercing me to pay WRONGLY LEVIED CHARGES despite prior assurances of correction.
-24th September: Wrong Billing adding previously paid (wrong charges). Complaint raised in CPGRAMs are being closed without any redressal.
NATURE OF VIOLATION:
1. UNFAIR TRADE PRACTICE: charging for services never provided.
2. FALSE COMMUNICATION & CONTRADICTORY RESPONSES: verbal assurances of reversal, but written denial in emails.
3. DENIAL OF GRIEVANCE REDRESSAL: grievance number on website is non-functional Airtel Thanks App is defunct.
4. MENTAL HARASSMENT: repeated explanations, long calls, and still no resolution.
RELIEF SOUGHT:
1. REVERSAL OF ALL WRONG WIFI CHARGES (Rs1040/month) FOR 2.5 MONTHS where service was not provided.
2. compensation for harassment.
3. ISSUANCE OF REVISED BILL clearly reflecting reversals.
4. DIRECTION TO AIRTEL to stop such NON-TRANSPARENT, MONOPOLISTIC PRACTICES and ensure functional grievance redressal systems.
Service Provider: M/Bharti Airtel Ltd.
I wish to lodge a serious complaint again against Airtel for WRONG BILLING with NON-PROVISION OF SERVICES, AND CONTINUED HARASSMENT. Previous complaint closed after only providing partial relief without addressing billing issue. Appeal raised airtel flexed muscle and barred services forcing me to pay UNJUSTIFIED BILL.
FACTS OF THE CASE:
- 7th JUNE 2025: I requested shifting of my wifi under Airtel Black Plan.
- 14th JUNE to 24th AUGUST 2025 (2.5 MONTHS): Services were NOT PROVIDED despite multiple calls. Yet, Airtel LEVIED WIFI CHARGES OF Rs1040 PER MONTH and raised bills.
- Even after restoration on 24th AUGUST (post CPGRAMS complaint), Airtel CLOSED THE CASE WITHOUT REVERSING WRONG BILLS.
- On repeated follow-ups in September, Airtel alternated between verbal assurances of reversal and written emails stating charges are as per plan.
- 13th SEPTEMBER: Airtel BARRED MY SERVICES, coercing me to pay WRONGLY LEVIED CHARGES despite prior assurances of correction.
-24th September: Wrong Billing adding previously paid (wrong charges). Complaint raised in CPGRAMs are being closed without any redressal.
NATURE OF VIOLATION:
1. UNFAIR TRADE PRACTICE: charging for services never provided.
2. FALSE COMMUNICATION & CONTRADICTORY RESPONSES: verbal assurances of reversal, but written denial in emails.
3. DENIAL OF GRIEVANCE REDRESSAL: grievance number on website is non-functional Airtel Thanks App is defunct.
4. MENTAL HARASSMENT: repeated explanations, long calls, and still no resolution.
RELIEF SOUGHT:
1. REVERSAL OF ALL WRONG WIFI CHARGES (Rs1040/month) FOR 2.5 MONTHS where service was not provided.
2. compensation for harassment.
3. ISSUANCE OF REVISED BILL clearly reflecting reversals.
4. DIRECTION TO AIRTEL to stop such NON-TRANSPARENT, MONOPOLISTIC PRACTICES and ensure functional grievance redressal systems.