shubhamgarg
New member
- Dealer Name
- Flipkart
- Company Name
- Flipkart, Jeeves
- Product Name
- Motorola Edge 50 Fusion
- Customer Care Number
- NA
- Loss Amount
- 25000
- Ratings
I am filing this complaint against Flipkart and its service partner Jeeves regarding an unfair and misleading mobile protection claim process.
I purchased a Motorola Edge 50 Fusion worth ₹22,107 from Flipkart along with a mobile protection plan (₹1299 + ₹399 for extended coverage). I also paid an additional ₹1500 as a claim processing charge while initiating the claim.
I raised a claim due to a broken touch panel, while the device was otherwise in proper working condition.
The device was picked up on 17 March 2026. After inspection, I was initially informed that the motherboard was damaged, which is incorrect because the phone was fully functional when handed over. Upon questioning, this statement was later changed to say that other parts were damaged, without providing any clear explanation or proof.
I requested repair of the touch panel, which was the actual issue, but this was refused. I was also denied proper escalation to a senior authority and was not given transparent communication.
Additionally, Jeeves has not provided any official email ID or proper contact information for escalation or written communication. This lack of transparency and absence of a formal communication channel has made it extremely difficult to resolve the issue or obtain accountability.
Finally, I was forced into only one option:
This is unfair and misleading, as I paid for a protection plan in good faith expecting proper repair service. Instead, I am being denied service and forced into a financial loss without transparency.
Loss Amount:
₹18,006 (Device loss + protection cost + claim charges ₹1500 included)
Required (Relief Sought):
I purchased a Motorola Edge 50 Fusion worth ₹22,107 from Flipkart along with a mobile protection plan (₹1299 + ₹399 for extended coverage). I also paid an additional ₹1500 as a claim processing charge while initiating the claim.
I raised a claim due to a broken touch panel, while the device was otherwise in proper working condition.
The device was picked up on 17 March 2026. After inspection, I was initially informed that the motherboard was damaged, which is incorrect because the phone was fully functional when handed over. Upon questioning, this statement was later changed to say that other parts were damaged, without providing any clear explanation or proof.
I requested repair of the touch panel, which was the actual issue, but this was refused. I was also denied proper escalation to a senior authority and was not given transparent communication.
Additionally, Jeeves has not provided any official email ID or proper contact information for escalation or written communication. This lack of transparency and absence of a formal communication channel has made it extremely difficult to resolve the issue or obtain accountability.
Finally, I was forced into only one option:
- Declare the device “non-repairable” (repair cost more than 50%)
- Accept only 40% refund (₹8,799)
- Surrender the device
This is unfair and misleading, as I paid for a protection plan in good faith expecting proper repair service. Instead, I am being denied service and forced into a financial loss without transparency.
Loss Amount:
₹18,006 (Device loss + protection cost + claim charges ₹1500 included)
Required (Relief Sought):
- Repair of the device (touch panel) without unjustified rejection
OR - Full and fair compensation equal to the device value
- Refund of protection plan charges and claim processing fee
- Action against unfair trade practices
- Proper disclosure of official contact details and escalation channels