ManojYadav
New member
- Hotel Name
- MakeMyTrip
- Company Name
- MakeMyTrip
- Website Name
- MakeMyTrip
- Customer Care Number
- +91 124 4628747
- Loss Amount
- 1500
- Ratings
Facts of the Case
I booked travel services through MakeMyTrip. Subsequently, the booking was cancelled/refunded. During the refund process, an amount of ₹1,500 was deducted as cancellation/refund charges.
I find this deduction excessive, arbitrary, and disproportionate to the services rendered. The deduction was neither adequately explained nor justified by MakeMyTrip. The charge appears to be punitive in nature rather than a reasonable administrative fee.
Upon noticing the deduction, I contacted MakeMyTrip customer support and raised a formal complaint. MakeMyTrip acknowledged my complaint under reference number NR7514290006128351 and informed me that the matter would be reviewed. However, despite raising the grievance, a satisfactory resolution has not been provided.
The deduction of ₹1,500 has caused financial loss, inconvenience, and unnecessary mental harassment. As a consumer, I had a legitimate expectation of a fair and transparent refund process.
Grounds for Complaint
I respectfully request the Hon'ble Consumer Commission to:
I booked travel services through MakeMyTrip. Subsequently, the booking was cancelled/refunded. During the refund process, an amount of ₹1,500 was deducted as cancellation/refund charges.
I find this deduction excessive, arbitrary, and disproportionate to the services rendered. The deduction was neither adequately explained nor justified by MakeMyTrip. The charge appears to be punitive in nature rather than a reasonable administrative fee.
Upon noticing the deduction, I contacted MakeMyTrip customer support and raised a formal complaint. MakeMyTrip acknowledged my complaint under reference number NR7514290006128351 and informed me that the matter would be reviewed. However, despite raising the grievance, a satisfactory resolution has not been provided.
The deduction of ₹1,500 has caused financial loss, inconvenience, and unnecessary mental harassment. As a consumer, I had a legitimate expectation of a fair and transparent refund process.
Grounds for Complaint
- Unfair trade practice by imposing excessive cancellation/refund charges.
- Lack of transparency regarding the basis of the ₹1,500 deduction.
- Deficiency in service due to failure to provide a satisfactory explanation and resolution.
- Financial loss and inconvenience suffered by the complainant.
I respectfully request the Hon'ble Consumer Commission to:
- Direct MakeMyTrip to refund the deducted amount of ₹1,500.
- Direct MakeMyTrip to provide a detailed justification and breakup of the charges deducted.
- Award compensation for mental harassment and inconvenience caused.
- Award litigation and incidental costs incurred in pursuing the complaint.
- Pass any other order deemed fit in the interest of justice and consumer protection.
- Booking confirmation.
- Refund statement showing deduction of ₹1,500.
- Complaint acknowledgment from MakeMyTrip (Reference No. NR7514290006128351).
- Email/chat communications with customer support.
- Bank statement or payment proof.