- Dealer Name
- Vodafone Idea
- Company Name
- Vodafone Idea
- Loss Amount
- 30000
- Ratings
- Opposite Party Address
- Vodafone store Faridabad
I am writing to lodge a formal complaint against VI (Vodafone Idea) for unethical, unfair, and exploitative practices concerning my VIP mobile number [Insert Number]. This matter pertains to the activation, ownership, and the unauthorized release of this number to the public for financial gains by the telecom operator.
Background of the Issue:
- This mobile number was originally registered under my father’s name and subsequently transferred to me when I moved it from a postpaid to a prepaid connection.
- During this process, I submitted all necessary documentation, including my Aadhaar card, alternate contact number, and email ID, as proof of identity and for further communication.
Complaint Details:
- Despite fulfilling all formalities, VI's customer care team failed to notify me regarding any impending churn or deactivation of the number. No prior communication, whether through calls, emails, or SMS, was ever made to alert me to the risk of losing my number.
-The company unethically deactivated my number and put it up for public sale without my knowledge or consent, deliberately exploiting the number’s VIP status to demand an exorbitant fee of ₹30,000 for its reactivation.
-It is clear that this is a calculated and manipulative practice by VI to churn high-value numbers and generate revenue by reselling them, causing distress to rightful owners.
VI's actions violate fundamental consumer rights under the Consumer Protection Act, 2019, including the right to fair treatment, the right to be informed, and the right to seek redressal. Their failure to communicate effectively and their exploitation of consumers for financial gain constitute gross misconduct and require strict action.
Relief Sought:
-Immediate restoration of my VIP number without any charges or conditions.
- Assurance that such unethical practices will cease immediately, with corrective measures taken to ensure transparency and customer protection.
Background of the Issue:
- This mobile number was originally registered under my father’s name and subsequently transferred to me when I moved it from a postpaid to a prepaid connection.
- During this process, I submitted all necessary documentation, including my Aadhaar card, alternate contact number, and email ID, as proof of identity and for further communication.
Complaint Details:
- Despite fulfilling all formalities, VI's customer care team failed to notify me regarding any impending churn or deactivation of the number. No prior communication, whether through calls, emails, or SMS, was ever made to alert me to the risk of losing my number.
-The company unethically deactivated my number and put it up for public sale without my knowledge or consent, deliberately exploiting the number’s VIP status to demand an exorbitant fee of ₹30,000 for its reactivation.
-It is clear that this is a calculated and manipulative practice by VI to churn high-value numbers and generate revenue by reselling them, causing distress to rightful owners.
VI's actions violate fundamental consumer rights under the Consumer Protection Act, 2019, including the right to fair treatment, the right to be informed, and the right to seek redressal. Their failure to communicate effectively and their exploitation of consumers for financial gain constitute gross misconduct and require strict action.
Relief Sought:
-Immediate restoration of my VIP number without any charges or conditions.
- Assurance that such unethical practices will cease immediately, with corrective measures taken to ensure transparency and customer protection.
