malkarbhaskar
New member
- Dealer Name
- Reliance Digital
- Company Name
- Reliance Digital
- Product Name
- BPL Telivision
- Customer Care Number
- 000000000
- Loss Amount
- 50000
- Ratings
- Opposite Party Address
- R City Reliance digital Ghatkopar
Dear Team,
complaint Number - 702108770
I am writing this email with deep frustration and disappointment regarding the absolute lack of resolution and unprofessional handling of my TV service request by Reliance Digital.
Despite purchasing an extra extended warranty/insurance policy with the assurance of seamless after-sales support, the actual service provided has been deplorable.
My complaint was formally raised on the 19th of last month regarding an issue with my television. It has been weeks, and the required part has still not been arranged or replaced. We have been left without a functional television for an unreasonable period. My household includes senior citizens and children, causing substantial distress and inconvenience. Furthermore, instead of proactive communication or technician visits, your support team has simply been sending repetitive system-generated "Non-Contact" (NC) update emails to close tickets superficially, despite clear instructions that I am reachable at my registered contact number.
Given the complete failure of service, I hereby demand the following:
Request to raise heavy penalty against Reliance digital and raise compensation for mental trouble.
Sharing u the trail mail.
Regards,
Bhaskar Malkar
9892644191
complaint Number - 702108770
I am writing this email with deep frustration and disappointment regarding the absolute lack of resolution and unprofessional handling of my TV service request by Reliance Digital.
Despite purchasing an extra extended warranty/insurance policy with the assurance of seamless after-sales support, the actual service provided has been deplorable.
My complaint was formally raised on the 19th of last month regarding an issue with my television. It has been weeks, and the required part has still not been arranged or replaced. We have been left without a functional television for an unreasonable period. My household includes senior citizens and children, causing substantial distress and inconvenience. Furthermore, instead of proactive communication or technician visits, your support team has simply been sending repetitive system-generated "Non-Contact" (NC) update emails to close tickets superficially, despite clear instructions that I am reachable at my registered contact number.
Given the complete failure of service, I hereby demand the following:
- Immediate Repair or Replacement: The pending part must be arranged and installed within 24 hours, or the unit must be replaced.
- Warranty Extension: An automatic extension of my insurance/extended warranty period equivalent to the entire duration my TV has remained non-functional.
- Compensation of ₹50,000: For gross deficiency of service, mental harassment, and inconvenience caused to my family.
Request to raise heavy penalty against Reliance digital and raise compensation for mental trouble.
Sharing u the trail mail.
Regards,
Bhaskar Malkar
9892644191