- Seller Name
- UBER DECOR
- Company Name
- UBER DECOR
- Product Name
- Delaware Rustic Morden Coffee Table
- Website Name
- www.uberdecor.in
- Customer Care Number
- +919625157489
- Loss Amount
- 31874
- Ratings
- Opposite Party Address
- Uber Decor, 1/71, 2nd floor(left), WHS, Timber Block, Mansarovar Garden, Kirti Nagar, New Delhi, 110015
Subject: Formal Complaint and Refund Demand – Order No. 3382 (Damaged and Poor-Quality Center Table)
Dear Uber Decor Team,
I am writing to formally complain about the damaged and poor-quality center table supplied against Order No. 3382.
The total value of the table was ₹31,874, out of which I paid ₹15,937 (50% advance payment) online and other 50% Rs.15937 paid on delivery.
After repeated follow-ups and several phone calls regarding delivery, I finally received the table on 22 September 2026. Unfortunately, upon receiving it, I found that the table was damaged and improperly finished. Due to the poor quality of the wood used, cracks have also started appearing on the table.
I immediately informed your team on the same day and shared photographs via WhatsApp, but received no response. I followed up again on 30 September 2026 by sending photographs and calling your provided mobile number, but once again, there was no response.
On 13 October 2026, I called again and shared additional photographs and a video clearly showing the defects. Despite repeated attempts to contact you, there has been no satisfactory response. I subsequently requested a refund, but you have neither responded nor answered my calls.
This level of product quality and customer service is completely unacceptable. I have made the payment in good faith, yet I have received a defective product and have been unable to obtain a resolution despite repeated follow-ups.
I hereby demand the following:
1. A full refund of the payment of ₹31874/-
2. Clear instructions for the return and collection of the defective table, at your expense.
3. Written confirmation of the refund process and timeline.
Please resolve this matter within 7 days of receiving this message. If I do not receive a satisfactory response, I will be compelled to escalate the matter through the appropriate consumer grievance authorities and pursue further remedies available under consumer protection laws.
I hope you will take this complaint seriously and resolve it without further delay.
Regards,
ASHA JAIN
Order No.: 3382
Dear Uber Decor Team,
I am writing to formally complain about the damaged and poor-quality center table supplied against Order No. 3382.
The total value of the table was ₹31,874, out of which I paid ₹15,937 (50% advance payment) online and other 50% Rs.15937 paid on delivery.
After repeated follow-ups and several phone calls regarding delivery, I finally received the table on 22 September 2026. Unfortunately, upon receiving it, I found that the table was damaged and improperly finished. Due to the poor quality of the wood used, cracks have also started appearing on the table.
I immediately informed your team on the same day and shared photographs via WhatsApp, but received no response. I followed up again on 30 September 2026 by sending photographs and calling your provided mobile number, but once again, there was no response.
On 13 October 2026, I called again and shared additional photographs and a video clearly showing the defects. Despite repeated attempts to contact you, there has been no satisfactory response. I subsequently requested a refund, but you have neither responded nor answered my calls.
This level of product quality and customer service is completely unacceptable. I have made the payment in good faith, yet I have received a defective product and have been unable to obtain a resolution despite repeated follow-ups.
I hereby demand the following:
1. A full refund of the payment of ₹31874/-
2. Clear instructions for the return and collection of the defective table, at your expense.
3. Written confirmation of the refund process and timeline.
Please resolve this matter within 7 days of receiving this message. If I do not receive a satisfactory response, I will be compelled to escalate the matter through the appropriate consumer grievance authorities and pursue further remedies available under consumer protection laws.
I hope you will take this complaint seriously and resolve it without further delay.
Regards,
ASHA JAIN
Order No.: 3382
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