Uber Decor: One of the worst online portals in terms of customer service

[Sruthisr93]

I had ordered a mirror from the online portal called Uber decor (Uber Decor- Sofas, Tables, Accent Chairs, Mirrors- Furniture & Decor). My order number is 1642. While asking for payments, they were extremely prompt. They even asked for payments twice despite the payment being made earlier.
However once the payment was made, they went completely silent. I tried to followup on multiple forums, (whatsapp, Intagram, website) but everytime i got an automated response. Once in a blue moon, if i got in touch with their customer care, they kept making false proises.

Its been more than 1 month since the order is placed and I still haven't received my order.

I have a similar problem against them. Order 2689. They seem to claim that they have shipped, however they say its lost at the courier company and seem to be giving filler responses

 

[TeamMember]

I have a similar problem against them. Order 2689. They seem to claim that they have shipped, however they say its lost at the courier company and seem to be giving filler responses

We noticed that you are facing the similar problem with Uber Decor that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

Post in thread 'Uber Decor Fraud'

8 September 2026

Hello all members,

We are outlining the first step to be taken before filing a case against the UBER Decor in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or whatsapp and have not received any response, kindly share the relevant details with us so that we may guide you further.

Step 1: Send Legal Notice
Send via registered post at:

UBER Decor Corporate Office
Viena Lifestyle Private Limited
1/71, 2nd Floor (Left), WHS Timber Block,
Mansarovar Garden, Kirti Nagar,
New Delhi 110015...

• TeamMember

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks

 

[ASHA JAIN]

ORDER NO : 3382,
Address:UBER DECOR , 1/71, 2nd Floor (Left), WHS Timber Block, Mansarovar Garden, Kirti Nagar, New Delhi 110015, India
I had ordered a Coffee Table from the online portal called Uber decor. My order number is 3382.
While taking order payments, they were extremely prompt.
However once the payment was made, they went completely silent. I tried to followup on whatsapp but no proper response. After repeated follow-ups and several phone calls regarding delivery, I finally received the table on 22nd Sept 2026. Unfortunately, upon receiving it, I found that the table was damaged and improperly finished, Due to the poor quality of the wood used, cracks have also started appearing on the table.
I immediately informed on their whatsapp and shared photographs but received no response. I followed up again on 30th sept 2026 by sending photographs and calling on customer care number but once again there was no response.
On 13th oct 2026, I called again and shared additional photographs and video clearly showing the defects. Despite repeated attempts to contact them but no satisfactory response. I subsequently requested a refund but no response nor answered my calls.