Uber Decor Fraud

P

Priyanka Sharma

New member
Seller Name
Uber Decor
Company Name
Uber Decor
Product Name
5 Ft French Mirroe
Website Name
https://uberdecor.in/
Customer Care Number
9625157489
Loss Amount
14024
Ratings
1.00 star(s)
Opposite Party Address
Address: 1/71, 2nd Floor (Left), WHS Timber Block, Mansarovar Garden, Kirti Nagar, New Delhi 110015, India
I placed an order with UberDecor for the GloryArch Grid Full Mirror on March 2, 2025 (Order #1522) with a total payment of ₹14,024, paid online in advance via Google Pay. Despite repeated follow-ups through calls, messages, and Instagram communications, the seller initially responded, attributing the delay to the Holi festival. However, they have now ceased all communication and have neither delivered the product nor processed my refund.

Given the prolonged delay, unresponsiveness, and overall poor customer service, I request a full refund immediately. Furthermore, I would like to file an official complaint against UberDecor to alert others and prevent them from being deceived by this fraudulent company.
 
I'm sorry to hear about your experience with Uber Decor. To address this issue and seek a resolution, please consider the following steps:


  1. Document All Communications:
    • Gather all records related to your transaction with Uber Decor, including the order confirmation, payment receipts, and any correspondence (emails, messages, call logs) with the company. This documentation will be crucial for any formal complaints.

  2. Report to the Cyber Crime Cell:
    • Since the transaction was conducted online and involves potential fraud, report the matter to the Cyber Crime Cell.
    • National Cyber Crime Reporting Portal: cybercrime.gov.in
    • File a complaint under the category of online financial fraud, providing all pertinent details.
  3. Lodge a Complaint with the Consumer Disputes Redressal Commission:
    • You need to submit your complaint at e-jagriti portal. After registration upload the required documents. Now the process is completely online.

Contact us for any assistance in drafting and filing case in the consumer forum.

Thanks
 
kshitija said:
I am going to file a complaint too.
Click to expand...
Before filing the case, document all the evidence.

Also visit the showroom, or send a formal notice on the given address.

If the notice is undelivered, kindly let us now, we will guide you the next step.

Thanks
 
Uber decor owner is Leena Mehta. U can search her on linkdin.
Viena Lifestyle Private Limited is her parent company. Just read it's Google review. Many customers are complaining the same.
Uber decor she just started last year.

I was about to order mirrors worth 60k. Was lucky enough & got to see their reality through reviews and didn't went ahead with them.

Btw one review also state that they keep on changing their address & they don't pick up calls.

All the best guys don't leave such frauds.
 
I truly appreciate the opportunity to address these concerns. Uber Decor was founded last year with a passion for creating high-quality, handcrafted furniture and decor. As a growing business, we are constantly working to improve our services and ensure a great experience for our customers.

Regarding the mentioned orders:
  • Saniya Sathi’s order has been fully cancelled and refunded.
  • Kshitija’s order has been shipped recently.
  • Priyanka Sharma’s complaint seems to be a deliberate attempt to misrepresent our company. Unfortunately, despite her order being ready for delivery, she refused to accept it, misbehaved with our staff, and even threatened to defame our brand online— which is the reason she initiated this thread.
We understand that as a relatively new business, we may not have a large customer service team, but we always strive to keep our customers informed with regular updates. There is absolutely no case of fraud—we fulfill 100% of all confirmed orders, and if any order is not completed within 60 working days, we provide a 100% refund.

Since we specialize in made-to-order products, each piece takes time to be carefully crafted before being shipped. We kindly request customers to review our production timelines before placing an order.

We would like to respectfully close this matter and reassure new customers that Uber Decor is a legitimate and trustworthy business. For those who prefer an in-person experience, we warmly welcome you to visit our offline store and factory to see our work firsthand. Buy only when you are 100% satisfied with our quality and service.

We understand that online shopping comes with its concerns, especially in an industry where fraudulent businesses do exist. However, we do not engage in any such unethical practices. Our focus is to serve our customers with honesty, both online and offline, and build lasting relationships through quality craftsmanship.

Thank you for your time and trust in Uber Decor.

Best regards,
Leena
Founder, Uber Decor
 
April 3rd - They finally called me today—rather rudely over WhatsApp—demanding that I delete my complaint or they wouldn’t deliver my product. Honestly, I’m both amused and shocked by the audacity of such a request.#Fruad Uber Decor.

QUOTE="TeamMember, post: 1525, member: 39"]
I'm sorry to hear about your experience with Uber Decor. To address this issue and seek a resolution, please consider the following steps:


  1. Document All Communications:
    • Gather all records related to your transaction with Uber Decor, including the order confirmation, payment receipts, and any correspondence (emails, messages, call logs) with the company. This documentation will be crucial for any formal complaints.

  2. Report to the Cyber Crime Cell:
    • Since the transaction was conducted online and involves potential fraud, report the matter to the Cyber Crime Cell.
    • National Cyber Crime Reporting Portal: cybercrime.gov.in
    • File a complaint under the category of online financial fraud, providing all pertinent details.
  3. Lodge a Complaint with the Consumer Disputes Redressal Commission:
    • You need to submit your complaint at e-jagriti portal. After registration upload the required documents. Now the process is completely online.

Contact us for any assistance in drafting and filing case in the consumer forum.

Thanks
[/QUOTE]
 
April 3rd Update - They finally called me today—rather rudely over WhatsApp—demanding that I delete my complaint or they wouldn’t deliver my product. Honestly, I’m both amused and shocked by the audacity of such a request.
 
Hi @Leena,

I'm genuinely surprised by your accusation of being misrepresented by me as a customer. Let's be clear—I have no personal issues with you or your company. My only concern is that I placed an order worth ₹14,000, made the payment, and have not yet received the product. Despite multiple attempts to reach out since March 15th, your team has consistently ignored my calls. I have screenshots documenting each attempt where calls went unanswered, without even a basic update from your side.

Now, your representative has refused to deliver the product altogether, canceling my order and insisting that delivery will only occur if I remove my comments from Google and the consumer forum. This feels threatening, yet you claim harassment. The reality is that I've lost money, faced poor service, and your refusal to deliver the paid-for product.

To transparently highlight this issue, I'm sharing screenshots of our interactions and have recorded calls made by your representatives as proof. Can you provide even one piece of evidence where your team attempted delivery and I refused? Also, on March 27th, I clearly informed you and your team that due to continued non-responsiveness, I would escalate this matter to consumer court—so please don't act surprised now, on 28th I registered this here. (refer to the attached screenshot). I have repeatedly attempted to reach you via WhatsApp, calls, and Instagram on March 15, 16, 18, 21, 22, 26, 27, 28, 30, and 31. None of my calls were answered. While you mentioned March 31 was a holiday, what about the other days? Additionally, my WhatsApp messages went unanswered. Basic customer service requires timely callbacks, clear communication, and proactive updates regarding delays. Throughout this entire conversation, neither you nor your team has offered any apology for the inconvenience caused.

Since you have already cancelled my order this evening April 3rd at 4:08 PM (after refusing to deliver the product), please initiate the refund at the earliest. Thanks!

PS: Glad my speaking up helped some folks get their refunds! Big thanks to this platform for making it possible.
 

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