Triveni autofab industries pvt Ltd

A

AKASH NIGAM

New member
Model
MEB202412Y0567
Dealer Name
Triveni autofab industries pvt Ltd
Company Name
Triveni autofab industries pvt Ltd
Customer Care Number
7755811811
Loss Amount
55500
Ratings
1.00 star(s)
Opposite Party Address
E-1, 143-A, PHASE-2, NEAR PARKING NO 7 TRANSPORT NAGAR LUCKNOW-226012
Hello
I am Akash Nigam from Lucknow.
On Tuesday 22-04-25 I bought an electric scooty from Triveni autofab industries pvt Ltd.
On 23-04-2025 itself the scooty broke down and started having problems, the scooty has a 3 year warranty. I called their staff (Ravi and Bhavna) and the owner (Rajeev Chauhan) but no one has listened to me for 4 days.

Please help me.
Thank you
Akash Nigam
95692 90056
Lucknow

Triveni autofab industries pvt Ltd
Rajeev Chauhan - 7755811811
Lucknow
 
Hello @AKASH NIGAM

I'm sorry to hear about the issues you've encountered with your electric scooter purchased from Triveni Autofab Industries Pvt Ltd. Experiencing a breakdown just a day after purchase is undoubtedly frustrating, especially when the product comes with a 3-year warranty. Let's explore the steps you can take to address this situation effectively.

🧾 Summary of Your Complaint​

  • Customer: Akash Nigam, Lucknow
  • Purchase Date: 22nd April 2025
  • Issue Reported: Scooter broke down on 23rd April 2025
  • Warranty: 3 years
  • Attempts to Contact: Reached out to staff members Ravi and Bhavna, and owner Rajeev Chauhan, but received no response for 4 days
  • Loss Amount: ₹55,500
  • Dealer Address: E-1, 143-A, Phase-2, Near Parking No. 7, Transport Nagar, Lucknow-226012

📞 Immediate Actions to Take​

  1. Document All Communications: Keep a record of all your attempts to contact the company, including dates, times, and the nature of the communication. This documentation will be crucial if legal action becomes necessary.
  2. Send a Legal Notice: Send a Legal Notice addressed to Triveni Autofab Industries's head office, detailing the issue and requesting immediate resolution. Send this via registered post, ensuring you have proof of delivery.

  3. Approach the Consumer Disputes Redressal Commission:

🛠️ Process and Documents​

You can file a formal complaint online, seeking redressal such as a refund, compensation for mental agony.

To file a case in the Consumer Forum you need to create an account in E-Jagriti Portal
After the verification, you need to upload 5 main files and supporting files.

1) Affidavit
2) Memo of Parties
3) Index
4) Events
5) Proforma

And supporting documents like Addhar Card, Bills etc... (Depending upon the Event file)
The forum will review your case and files and update you accordingly.
In Consumer Forum, your documentation part should be strong.


If you need assistance drafting a legal notice or complaint files or require further guidance on the legal process, feel free to ask.
Thanks

⚖️ Legal Precedents​

There have been instances where consumer forums have ruled in favor of customers facing similar issues. For example, the District Consumer Disputes Redressal Commission directed a company to refund a customer for a defective vehicle that had persistent issues.
If you need assistance drafting a formal complaint or require further guidance on the legal process, feel free to ask.
Thanks
 
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