hitesh karande
New member
- Hotel Name
- Husky lodge
- Company Name
- Tripifive
- Website Name
- www.tripifive.com
- Customer Care Number
- 8928143301
- Loss Amount
- 1030000
- Ratings
- Opposite Party Address
- D0-103, Dwing, Rustomjee Bella, Subhash Nagar, Bhandup West, Mumbai, Maharashtra 400078
We booked a Himachal Pradesh tour with Tripifive Travel Agency in March 2026, trusting the company based on the itinerary and hotel details provided to us at the time of booking. Before making the payment, we were given a PDF clearly mentioning the proposed itinerary and hotel names, which gave us confidence that the promised arrangements would be provided. However, once the tour actually began, we were shocked and deeply disappointed to find that the commitments made at the time of booking were not followed. The hotels provided to us were completely different from those mentioned in the booking document. In Manali, Kasol and Shimla, instead of the promised accommodation, we were given properties that were more like basic lodges and were nowhere close to what had been represented to us while taking our booking. The overall experience was made even worse by the poor and unacceptable quality of food, which was extremely disappointing considering that meals were part of the package we had paid for.
What hurt us the most was the attitude of the management when we raised genuine concerns during the trip. When we tried to communicate our problems and requested an appropriate refund for the services that were not being provided as promised, Mr. Durgesh, the owner/representative of Tripifive, instead of listening to our concerns or attempting to resolve the situation professionally, allegedly became abusive and disrespectful towards us. We were told that no refund would be given and that, if we were unhappy, we could discontinue the tour. We made it very clear that we were not asking for a refund without reason—we were asking for an appropriate refund because the services and arrangements promised to us before booking were not being delivered. Despite explaining our situation, our concerns were dismissed, and the response we received was essentially, “Jo karna hai kar lo, hamara aise hi hai.”
Imagine being away from home on a holiday, having paid your hard-earned money for a promised travel experience, and then being forced to deal with poor accommodation, unacceptable food and disrespectful behaviour when you simply ask for the services you were promised. We approached Tripifive in good faith and expected them to take responsibility for the package they had sold us, but instead we felt helpless, ignored and cheated as customers. This was not merely a case of a minor inconvenience during a holiday; from our experience, there was a serious difference between what was represented to us at the time of booking and what was actually delivered. We are raising this complaint because we believe consumers deserve transparency, accountability and respectful treatment, and no customer should have to silently accept such an experience after paying for a service in advance.
What hurt us the most was the attitude of the management when we raised genuine concerns during the trip. When we tried to communicate our problems and requested an appropriate refund for the services that were not being provided as promised, Mr. Durgesh, the owner/representative of Tripifive, instead of listening to our concerns or attempting to resolve the situation professionally, allegedly became abusive and disrespectful towards us. We were told that no refund would be given and that, if we were unhappy, we could discontinue the tour. We made it very clear that we were not asking for a refund without reason—we were asking for an appropriate refund because the services and arrangements promised to us before booking were not being delivered. Despite explaining our situation, our concerns were dismissed, and the response we received was essentially, “Jo karna hai kar lo, hamara aise hi hai.”
Imagine being away from home on a holiday, having paid your hard-earned money for a promised travel experience, and then being forced to deal with poor accommodation, unacceptable food and disrespectful behaviour when you simply ask for the services you were promised. We approached Tripifive in good faith and expected them to take responsibility for the package they had sold us, but instead we felt helpless, ignored and cheated as customers. This was not merely a case of a minor inconvenience during a holiday; from our experience, there was a serious difference between what was represented to us at the time of booking and what was actually delivered. We are raising this complaint because we believe consumers deserve transparency, accountability and respectful treatment, and no customer should have to silently accept such an experience after paying for a service in advance.
