Train-to-Bus Coupon Wrongfully Rejected Despite Meeting Eligibility Criteria

RITHIK

RITHIK

New member
Hotel Name
Na
Company Name
Make My TRIP
Website Name
Make my trip https://supportz.makemytrip.com/Mima/MyRequests/?entityKey=NU211941118063846&ticketId=21241370995785600
Loss Amount
3250
Ratings
1.00 star(s)
I wish to lodge a complaint regarding the rejection of my train-to-bus coupon.
As per the offer terms, the bus arrival city must be within 100 km of the train's original destination station. Based on my understanding of the eligibility criteria, I booked my bus journey accordingly. However, when I attempted to apply the coupon, the system displayed the following error message:
"Oops! The bus arrival city must be within 100 km of the train's original destination station."
Despite my efforts to verify the booking details and eligibility1000161955.jpg1000161954.jpg1000161956.jpg conditions, the coupon continues to be rejected.
Booking Details: • Train Destination: Howrah Junction • Bus Destination: Siliguri • Coupon Code: TGBSI6504112224 • Booking ID/PNR: 6504112224
I request that MakeMyTrip review my case, clarify the reason for the rejection,

I have attached the relevant screenshots and booking details for verification.
I look forward to your prompt resolution of this matter.
Yours faithfully,
Rithik Bhattacharjee
 
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