Hotel Townhouse PK-48 Noida sector 121

L

Lokesh26

New member
Hotel Name
Townhouse(OYO) Noida sector 121
Website Name
Oyorooms.com
Customer Care Number
8810627046
Loss Amount
30000
Ratings
1.00 star(s)
Opposite Party Address
Townhouse (Oyo) , sector 121 noida
Hi Sir,

I have booked an Oyo townhouse for marriage and all the payments has been paid only 5-10% in remaining
Today, the water supply issue observed in the morning ~6AM and informed to hotel manager Mr Akash and he is not properly responding even after 2PM
Then I call to 100 for support and the hotel supervisor or owner is not getting answer of any calls though
My family is suffering from morning and they are not even going to adjust in any other property.
I owned booked another hotel for my guests as well however the full amount paid to them
I requested them to arrange 10 rooms for the time being so that I can manager my guests but they took another an hour for temp rooms only
Second, the cops Mr Rajeevir asked them to come police Choki but they denied to come with me and also denied to refund for my one day rooms charges

This is very enjoying situation in front of my all guests
Discussed with Mr Rahul but his wording is like what should I do if the pump is not working
After all the problem resolved after multiple efforts due to this my whole function get impacted

Today again they misbehaving and disconnect the electricity

Please help with action against the property
 

Attachments

  • IMG_8825.png
    IMG_8825.png
    740.9 KB · Views: 0
Hello @Lokesh26

I'm sorry to hear about the distressing experience you faced during your event at OYO Townhouse PK-48 in Sector 121, Noida. Based on your detailed account, it appears there were significant service failures, including water supply issues, unresponsiveness from the hotel staff, and subsequent electricity disconnection, all of which disrupted your function and caused considerable inconvenience to you and your guests.

📝 Summary of Your Complaint​

  • Complainant: Lokesh26
  • Hotel: OYO Townhouse PK-48, Sector 121, Noida
  • Booking Platform: oyorooms.com
  • Customer Care Number: 8810627046
  • Loss Amount: ₹30,000
  • Issue:
    • Water supply disruption from 6 AM, with no resolution until after 2 PM.
    • Unresponsive hotel manager (Mr. Akash) and staff.
    • Had to involve local police due to lack of cooperation from hotel management.
    • Forced to book additional rooms elsewhere to accommodate guests.
    • Hotel staff misbehaved and disconnected electricity subsequently.

⚖️ Legal Perspective​

Under the Consumer Protection Act, 2019, consumers are entitled to services that are free from deficiencies. The failure to provide basic amenities like water and electricity, especially during a pre-booked event, constitutes a deficiency in service and unfair trade practice.

🛠️ Step-by-Step Guide to OYO Rooms Consumer Complaint Filing​

1. Document All Evidence​

  • Retain all booking confirmations, payment receipts, communication records (calls, messages, emails), and any photographs or videos capturing the issues faced.

2. File a Complaint with OYO​

  • Customer Care: Call OYO's customer care number or use the official website to lodge a complaint.
  • Email: Send a detailed complaint to OYO's customer care email address.
  • Details to Include:
    • Booking details and the nature of the issues faced.
    • Request for a full refund and compensation for the inconvenience caused.

3. Escalate to the National Consumer Helpline (NCH)​

  • Website: Visit the National Consumer Helpline to lodge your complaint.
  • Procedure:
    • Register an account.
    • Submit a detailed complaint with supporting documents.
    • Track the status using the provided complaint ID.

4. Send a Formal Legal Notice:​

  • Draft a legal notice detailing the issue, ICICI Bank inadequate response, and your demand for refund of the debited amount of 76,080.58/-.
  • This can be done through a lawyer or by contacting our team that offer legal notice services.
  • Note: Always send notice via Registered Post only.
5. File a Complaint with the Consumer Forum:
6. Jurisdiction: District Consumer Disputes Redressal Commission in your area.

7. Procedure:
  • Draft a complaint detailing the issue and relief sought.
  • Attach all relevant documents: booking confirmations, payment receipts, communication records.
  • Submit the complaint along with the requisite fee.
  • Attend hearings and present your case.

📌 Important Considerations​

  • Timeliness: Act promptly to avoid any statutory limitations that might bar your claim.
  • Legal Assistance: Consider consulting with a legal professional to assist with drafting complaints and representing you in legal proceedings.
  • Public Awareness: Sharing your experience on public platforms can also alert other consumers and put pressure on the service provider to address such issues.

By diligently following the above steps, you can seek redressal for the grievances faced due to the service deficiencies at OYO Townhouse PK-48. It's essential to assert your rights and ensure that service providers adhere to fair and transparent practices.
Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Click to expand...

Note:
We can assist in:
  • Drafting professional legal notices.
  • Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team
 
Back
Top