Thrillophilia travel company fraud: need full refund for trip.

S

shravan1042

New member
Company Name
Thrillophilia
Website Name
http://www.thrillophilia.com/
Customer Care Number
080 4716 6177
Loss Amount
111750
Ratings
1.00 star(s)
Opposite Party Address
Plot No H-1-376, RIICO Sitapura Industrial Area, Jaipur, Rajasthan, 302022
I had booked a travel package through Thrillophilia on 25th Dec 2025, for the package “Wonders Unleashed: A 10 Days Discovery of Europe’s Treasures” (PNR: BKDU7GGYHY1) for 2 adults (myself Shravan Shivpal Singh and my fiancée Vitika Prakash Mahto). The total package amount was ₹3,72,500, out of which I have already paid ₹1,11,750 as the first installment.


Thrillophilia’s visa team assisted me with my Schengen tourist visa application. They advised me to apply through the Switzerland Embassy and provided documents including the cover letter, itinerary, travel insurance, accommodation proof, and other supporting documents.


Despite this, my visa was rejected by the Embassy of Switzerland in New Delhi (letter dated 11th September 2025). The rejection reason stated that “the information submitted regarding the justification for purpose and conditions of intended stay was not reliable”.


The rejection was directly due to Thrillophilia’s negligence, as:


  • Air tickets provided were fake/dummy
  • Accommodation bookings were unreliable
  • Cover letter did not mention Thrillophilia’s company name
  • No proper itinerary per day or personal details were included

For over 3 months, Thrillophilia has refused to provide any proof of how our money has been used. Despite repeated requests, they have denied a refund and insisted on rescheduling the trip, even though the visa failure was entirely due to their mismanagement.


This has caused extreme mental distress, financial burden, and disruption to our wedding preparations, as we are middle-class and our wedding is scheduled shortly after this trip. Our honeymoon was supposed to be a once-in-a-lifetime experience, but instead it has become a source of anxiety and stress.


I therefore request:


  1. Full refund of ₹1,11,750 already paid
  2. Additional compensation for mental distress, honeymoon disruption, inconvenience, and losses caused by fake bookings: ₹50,00,000

Please help us get the refund and compensation from Thrillophilia. Contact me in case of any concerns.


Requestor: Shravan Shivpal Singh
Co-Traveller: Vitika Prakash Mahto
Location: Mumbai, Maharashtra, India
Contact: +91 9326696110, sssingh_m21@et.vjti.ac.in, prakashviti09@gmail.com
 

Attachments

Hello @shravan1042

shravan1042 said:
  • Air tickets provided were fake/dummy
  • Accommodation bookings were unreliable
  • Cover letter did not mention Thrillophilia’s company name
  • No proper itinerary per day or personal details were included
Click to expand...

If they provide you the fake tickets, booking details and other itinerary, you have strong reason to file a case against them.

Recommended Actions​

  • Gather Documentation​

    • Collect all relevant documents, including the invoice, fake tickets, booking details and other itinerary.
    • Collect all the emails and other communications with Thrillophilia.

Process of filing case against Thrillophilia.​

  • Send a Formal Legal Notice::
    • Draft a legal notice detailing your grievances and demand a refund or replacement.
    • Specify a reasonable timeframe (typically 15 days) for Thrillophilia to respond.
  • File a Complaint with the Consumer Forum:


Note:
We can assist in:
  • Drafting professional legal notices.
  • Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team
 
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