- Dealer Name
- DTDC courier Limited
- Company Name
- DTDC courier Limited
- Customer Care Number
- 9606911811
- Loss Amount
- 20000000
- Ratings
- Opposite Party Address
- 9-463,Ground floor, Jyothi residency, visalakshinagar, Visakhapatnam- 530043
Hi Team,
I am writing to formally lodge a complaint against DTDC Express Limited for a severe deficiency in service, non-delivery of my shipment, and persistent failure to resolve my grievance despite multiple follow-ups.
Over the past few weeks, I have repeatedly reached out to DTDC customer support via phone to track my package. Unfortunately, their handling of this issue has been highly unprofessional:
I am writing to formally lodge a complaint against DTDC Express Limited for a severe deficiency in service, non-delivery of my shipment, and persistent failure to resolve my grievance despite multiple follow-ups.
- Consignment/Tracking Number: M2000802411
- Date of Booking: 09 September, 2026
- Origin: Mumbai
- Destination: Visakhapatnam
- Value of Original Document : 2Crore
Over the past few weeks, I have repeatedly reached out to DTDC customer support via phone to track my package. Unfortunately, their handling of this issue has been highly unprofessional:
- When I call their customer service lines, I am routinely placed on hold for extended periods, and the agents frequently fail to provide any answers.
- Even at the time of customer care, I was provided my company email id (kln@klncreations.in) and requested to ask about my package status.But till now, not received any mail update and package status update phone call
- Despite my continuous efforts to cooperate and seek a resolution, the company has shown complete negligence toward my documents and customer rights.
Therefore, I request the Honourable Consumer Court to intervene in this matter and direct DTDC to:- Locate and immediately deliver my shipment in its original condition, or provide complete financial compensation for the value of the original document if it is lost.
- Refund the courier charges paid for this deficient service.
- Provide compensation for the mental agony and inconvenience caused by their lack of response. I have attached the copy of the booking receipt .
- The original registration documents, valued at 2Crore, are included in the package, and we have not retained xerox copies as well.
- If the issue is not resolved, I will complain further to a higher court department. Due to DTDC Courier 's negligence, my business has incurred a 2 crore loss based on the original document. This is not a small amount.
- SUNIL
- +91 8522941548
