The Mainstreet Marketplace is not fulfilling my order

K

Krish

New member
Seller Name
The Mainstreet Marketplace
Company Name
Marcadona Fashion Media Private Limited
Product Name
Adidas Samba OG White Black Gum
Website Name
https://marketplace.mainstreet.co.in/ (Mainstreet Marketplace)
Customer Care Number
+91 9004295034
Loss Amount
8498
Ratings
1.00 star(s)
Opposite Party Address
SHOP NO 03, SUNBEAM CHS LTD, PERRY CROSS ROAD, BANDRA WEST, Mumbai Suburban, Maharashtra, 400053
I ordered "Adidas Samba OG White Black Gum" in size UK 9.5 on 14th May 2025. I have not gotten any updates regarding my order or any tracking links. It was supposed to be delivered in 14 working days. I recieved one mail on 5th June 2025 stating that the processing period has ended on 1st June 2025 and that I will be kept updated which has not been done. My emails are not being answered and my calls are not being picked up, and there has been no attempt to communicate with me
 
Hello @Krish

Thank you for bringing this matter to our attention. Based on the details you have provided, as the The Mainstreet Marketplace is not replying your email and calls, it appears that the incident involves a potential violation of cybersecurity laws.

To ensure that your rights are fully protected and that the matter is investigated appropriately, we strongly recommend that you file a formal complaint with the Cyber Crime Cell of your local law enforcement authority. Cybercrime units are specifically equipped to handle such issues.

You can typically file a complaint:
  • Online via the National Cyber Crime Reporting Portal: https://cybercrime.gov.in
  • Or in person at your nearest Cyber Crime Police Station
When filing your complaint, please include all relevant details such as screenshots, transaction records, email communications, and any other supporting documentation.

Thanks
 
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