The Complainant purchased a water purifier from the Opposite Party and availed their GOLD AMC (Annual Maintenance Contract) for regular service and ma

Sanjay Joshi

Sanjay Joshi

New member
Company Name
Eureka Forbes Limited
Product Name
Water Purifier
Customer Care Number
7039883333 / 18
Loss Amount
30000
Ratings
1.00 star(s)
Opposite Party Address
7, Chakraberia Road, Kolkata, West Bengal, 700025
BEFORE THE DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION
(Under the Consumer Protection Act, 2019)

District: Howrah

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IN THE MATTER OF:

Complainant:
Sanjay Joshi
Urja Enclave, Flat No.202, 2nd Floor, Andul Road, Nimtala, Duillaya Howrah - 711302
Mobile No. 9088558857, 7003925835
Email Id: mukesh.joshi66@gmail.com

VERSUS

Opposite Party:
Eureka Forbes Limited
Registered Office Address: 7, Chakraberia Road, Kolkata, West Bengal, 700025

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COMPLAINT UNDER SECTION 35 OF THE CONSUMER PROTECTION ACT, 2019

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MOST RESPECTFULLY SHOWETH:

1. That the Complainant states:

The Complainant purchased a water purifier from the Opposite Party and availed their GOLD AMC (Annual Maintenance Contract) for regular service and maintenance.

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2. That the issue began:

  • The water purifier developed a fault and stopped functioning properly.
  • A complaint was registered on 14th April 2026 with the Opposite Party.
  • Despite repeated follow-ups via calls and emails, the issue remains unresolved as of 25th April 2026.
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3. Deficiency in Service:

The Opposite Party has failed to:

  • Provide timely service under AMC
  • Resolve the complaint despite multiple reminders
  • Maintain basic customer service standards
This clearly amounts to deficiency in service under the Consumer Protection Act.

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4. Impact on the Complainant:

  • The Complainant’s family includes senior citizens, including a kidney patient, requiring safe drinking water.
  • Due to non-functioning purifier, the Complainant has been forced to purchase drinking water externally, causing:
    • Financial loss
    • Mental harassment
    • Health risk
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5. Cause of Action:

The cause of action first arose on 14th April 2026 and continues till date due to inaction by the Opposite Party.

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6. Jurisdiction:

This Hon’ble Commission has jurisdiction as:

  • The Complainant resides within this jurisdiction
  • The service was availed within this jurisdiction
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PRAYER (RELIEF SOUGHT):

The Complainant respectfully prays that this Hon’ble Commission may kindly:

  1. Direct the Opposite Party to immediately repair/replace the water purifier
  2. Refund AMC charges (if service not delivered properly)
  3. Award compensation of ₹_30,000.00 for:
    • Mental harassment
    • Deficiency in service
  4. Reimburse expenses incurred for purchasing drinking water
  5. Award litigation costs
  6. Pass any other order deemed fit in the interest of justice
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