- Dealer Name
- Tata Play
- Company Name
- Tata Play
- Customer Care Number
- 18002086633
- Loss Amount
- 922
- Ratings
- Opposite Party Address
- Tata Play Limited Registered and Corporate Office: Unit 301 to 305, 3rd Floor, Windsor, Off C.S.T. Road, Kalina, Santacruz (East), Mumbai 400 098, Maharashtra, India; Telephone: 022 6613 3000
Email: help@tataplay.com; Toll-free number 18002086633
Website: www.tataplay.com; Corporate Identity Number: U92120MH2001PLC130365
Tata Play account in the name of my senior citizen mother and I am doing all the follow-up with Tata play for refund.
Chronology of Events:
- Date of Failed Recharge: 16th August 2025, 10:41 PM
- Amount: ₹922
- Payment Method: UPI via Tata Play Mobile App
- UPI ID Used: Can be shared
- Receiver UPI ID: tataplaylimited210924.rzp@rxairtel
- Status shown on app: Recharge failed; refund will be processed within 7 days.
- Amount was deducted from the bank account, but no refund was received.
First Follow-up Call: 17th August 2025 at 12:22 PM
- Tata Play Agent: Ruma
- Assured refund within 7 working days.
Second Follow-up: 27th August 2025 at 9:20 PM
- Was advised to wait 1-2 more days.
Third Follow-up: Complaint Raised - Complaint ID 5KGJT5HP
- Date: Around 29th August
- Promised resolution by 1st September 2025.
- No resolution provided.
Fourth Follow-up: Escalation after No Update - 4th September 2025
- I was informed that the complaint was marked "Resolved" without any intimation to us, and no refund was received.
- Escalated the issue and received another complaint ID: 5KLD8O09
- Was promised resolution by 7th September 2025.
Fifth Follow-up: Email to Tata Play Nodal Officer and Help Desk - 6th October
- No acknowledgement
- No response till date
Current Status:
- No amount has been refunded by Tata Play yet
- We have been recharging monthly and continuing the subscription
Please advise on the next steps.
Chronology of Events:
- Date of Failed Recharge: 16th August 2025, 10:41 PM
- Amount: ₹922
- Payment Method: UPI via Tata Play Mobile App
- UPI ID Used: Can be shared
- Receiver UPI ID: tataplaylimited210924.rzp@rxairtel
- Status shown on app: Recharge failed; refund will be processed within 7 days.
- Amount was deducted from the bank account, but no refund was received.
First Follow-up Call: 17th August 2025 at 12:22 PM
- Tata Play Agent: Ruma
- Assured refund within 7 working days.
Second Follow-up: 27th August 2025 at 9:20 PM
- Was advised to wait 1-2 more days.
Third Follow-up: Complaint Raised - Complaint ID 5KGJT5HP
- Date: Around 29th August
- Promised resolution by 1st September 2025.
- No resolution provided.
Fourth Follow-up: Escalation after No Update - 4th September 2025
- I was informed that the complaint was marked "Resolved" without any intimation to us, and no refund was received.
- Escalated the issue and received another complaint ID: 5KLD8O09
- Was promised resolution by 7th September 2025.
Fifth Follow-up: Email to Tata Play Nodal Officer and Help Desk - 6th October
- No acknowledgement
- No response till date
Current Status:
- No amount has been refunded by Tata Play yet
- We have been recharging monthly and continuing the subscription
Please advise on the next steps.