Daxeshpatel
New member
- Model
- Tata Nexon EV
- Dealer Name
- Riya Autolink Pvt Ltd
- Company Name
- Tata Motors Passenger Vehicles Ltd
- Customer Care Number
- 1800 209 8282
- Loss Amount
- 16000000
- Ratings
- Opposite Party Address
- Ground Floor, Sola Bridge, Sarkhej - Gandhinagar Hwy, next to Shapath Hexa, Vishwas City 1, Complex, Ahmedabad, Gujarat 380060
The Hon’ble Consumer Help Team, I purchased a vehicle bearing Registration No. GJ01WL9323 in June 2023. The vehicle is not even three years old, yet it has developed severe rusting on multiple body parts as well as on the chassis. I would like to highlight that rusting on the chassis is a serious structural issue which directly compromises the safety, strength, and reliability of the vehicle. Such a defect within a short period clearly indicates poor manufacturing quality and is completely unacceptable. Upon noticing the issue, I immediately approached the authorized dealer, Riya Autolink, Ahmedabad, and raised a formal complaint. However, despite multiple follow-ups, no satisfactory response or resolution has been provided. I was repeatedly given vague assurances without any concrete action. Subsequently, I escalated the matter to Tata Motors Customer Care. Unfortunately, even after repeated reminders, there has been no proper response, resolution timeline, or accountability from their side. This clearly shows negligence and deficiency in service. Due to the extent of rusting, especially on critical components like the chassis, I no longer feel safe using this vehicle. The defect is not minor and cannot be treated as normal wear and tear. It is a clear case of a defective product being delivered to me. Grounds for Complaint: Supply of a defective vehicle with serious manufacturing issues Deficiency in service by both the dealer and manufacturer Failure to address safety concerns despite repeated complaints Mental harassment, inconvenience, and loss of trust Relief Sought: In view of the above, I humbly request the Hon’ble Commission to kindly direct the opposite parties to: Provide a one-to-one replacement of the defective vehicle, OR refund the full amount paid Pay compensation for mental harassment, inconvenience, and safety risk Reimburse any expenses incurred due to this issue Take appropriate action against the dealer and manufacturer for negligence and deficiency in service I request the Hon’ble Commission to kindly consider the seriousness of the matter and pass necessary orders in the interest of justice.