Advocate vinay
New member
- Company Name
- Swiggy Limited
- Product Name
- Food Delivery Service (KFC Order)
- Loss Amount
- 692
- Ratings
I placed a food order through the Swiggy app on 14 July 2026 at 8:18 PM. Within approximately 30 seconds, I realized that the delivery address was incorrect and immediately raised a cancellation request through the app and contacted customer support.
Despite my immediate request, Swiggy refused to cancel the order without charging a 100% cancellation fee and denied my refund. It is highly unreasonable to claim that the food had already been prepared or dispatched within such a short period. I repeatedly contacted Swiggy through emails and customer support, but no satisfactory response was provided.
I believe this amounts to deficiency in service and an unfair trade practice under the Consumer Protection Act, 2019. I request that Swiggy be directed to refund the full order amount, compensate me for the mental harassment and inconvenience caused, and bear the costs of these proceedings.
Despite my immediate request, Swiggy refused to cancel the order without charging a 100% cancellation fee and denied my refund. It is highly unreasonable to claim that the food had already been prepared or dispatched within such a short period. I repeatedly contacted Swiggy through emails and customer support, but no satisfactory response was provided.
I believe this amounts to deficiency in service and an unfair trade practice under the Consumer Protection Act, 2019. I request that Swiggy be directed to refund the full order amount, compensate me for the mental harassment and inconvenience caused, and bear the costs of these proceedings.
