rajeshvunn
New member
- Company Name
- Swiggy
- Product Name
- Food delivery service
- Loss Amount
- 820
- Ratings
Complainant Name: Vunnam Rajesh
DE ID: 17831912
Order ID: 239292265018880
Subject: Unresolved ₹820 Payment Dispute Pending for 30+ Days Due to Support Mismanagement
I am a Swiggy Delivery Partner filing a complaint regarding a severe operational failure, agent misconduct, and ongoing negligence by Swiggy Support over a ₹820 payment dispute. For over a month, automated support loops have stringed me along promising a resolution, only to let the ticket expire.
During the delivery of Order ID 239292265018880, my app displayed a "Collect Cash" instruction. The customers (two 50-year-old senior citizens) showed me a valid bank transaction success screenshot confirming they paid online. This indicates a sync glitch between the customer's bank and Swiggy's payment server.
To handle this correctly, I immediately contacted support.
1. FIRST SUPPORT FAILURE: The first agent unprofessionally told me to force the customers to pay twice. When the customers rightfully refused because they had already paid, the agent abruptly cut the call on me without resolving the issue or providing any logical guidance.
2. SECOND SUPPORT FAILURE: I was forced to contact support a second time. This agent reviewed the customer's payment screenshot I uploaded. I explicitly requested this agent to speak directly with the customers to clear the confusion. Instead of resolving the backend payment token or talking to them, the agent force-closed the order as "Collected money by hand" simply to clear the delivery queue. No physical cash was ever handed to me.
By closing the loop incorrectly, Swiggy's system wrongfully shifted a technical corporate liability onto my personal driver profile, adding ₹820 as a cash debt to my Floating Cash balance.
For 30 days, support repeatedly delayed the issue with false automated promises ("will deliver tomorrow", "in two days"). Now, they have allowed the internal app ticket to expire, locking me out of the thread while keeping a fake debt on my profile. This is flat-out exploitation of a delivery partner.
Relief Sought:
1. Complete removal and adjustment of the wrongful ₹820 debt from my Floating Cash balance.
2. Internal audit of the transaction logs for Order ID: 239292265018880 to verify the customer's online payment.
3. Strict accountability and review of the support logs for both agents involved—one for cutting the call abruptly and the other for choosing an incorrect closure method despite being ale
rted to a live dispute.
DE ID: 17831912
Order ID: 239292265018880
Subject: Unresolved ₹820 Payment Dispute Pending for 30+ Days Due to Support Mismanagement
I am a Swiggy Delivery Partner filing a complaint regarding a severe operational failure, agent misconduct, and ongoing negligence by Swiggy Support over a ₹820 payment dispute. For over a month, automated support loops have stringed me along promising a resolution, only to let the ticket expire.
During the delivery of Order ID 239292265018880, my app displayed a "Collect Cash" instruction. The customers (two 50-year-old senior citizens) showed me a valid bank transaction success screenshot confirming they paid online. This indicates a sync glitch between the customer's bank and Swiggy's payment server.
To handle this correctly, I immediately contacted support.
1. FIRST SUPPORT FAILURE: The first agent unprofessionally told me to force the customers to pay twice. When the customers rightfully refused because they had already paid, the agent abruptly cut the call on me without resolving the issue or providing any logical guidance.
2. SECOND SUPPORT FAILURE: I was forced to contact support a second time. This agent reviewed the customer's payment screenshot I uploaded. I explicitly requested this agent to speak directly with the customers to clear the confusion. Instead of resolving the backend payment token or talking to them, the agent force-closed the order as "Collected money by hand" simply to clear the delivery queue. No physical cash was ever handed to me.
By closing the loop incorrectly, Swiggy's system wrongfully shifted a technical corporate liability onto my personal driver profile, adding ₹820 as a cash debt to my Floating Cash balance.
For 30 days, support repeatedly delayed the issue with false automated promises ("will deliver tomorrow", "in two days"). Now, they have allowed the internal app ticket to expire, locking me out of the thread while keeping a fake debt on my profile. This is flat-out exploitation of a delivery partner.
Relief Sought:
1. Complete removal and adjustment of the wrongful ₹820 debt from my Floating Cash balance.
2. Internal audit of the transaction logs for Order ID: 239292265018880 to verify the customer's online payment.
3. Strict accountability and review of the support logs for both agents involved—one for cutting the call abruptly and the other for choosing an incorrect closure method despite being ale
rted to a live dispute.
Attachments
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