Vivek Tiwari
New member
- Company Name
- Swiggy
- Product Name
- Food
- Loss Amount
- 633
- Ratings
Hi Team,
I am writing to raise a serious complaint regarding my order and the conduct of the delivery partner.
Today is my birthday, and I was looking forward to celebrating it with my family, who are approximately 700–800 km away from me. I placed this order specifically to make the occasion special. Unfortunately, the entire experience has been extremely disappointing and has completely spoiled the occasion.
The delivery partner first went to the wrong location. After eventually reaching the correct delivery address, he asked me to pay an additional ₹100 in cash, despite there being no such additional charge mentioned in my order.
To make matters worse, the order is now showing as “Delivered,” even though I have not received the order. The delivery partner is therefore incorrectly claiming that the order was delivered.
I find this behaviour completely unacceptable. I request you to urgently investigate:
Why the delivery partner went to the wrong location.
Why an unauthorized additional ₹100 cash payment was demanded.
Why the order has been marked as delivered when it was not received.
Where and to whom the order was actually handed over.
Given the circumstances, especially on my birthday, I expect this matter to be taken seriously and resolved immediately. Please arrange either immediate delivery of the order or a full refund, and confirm that I will not be charged any unauthorized additional amount.
I also request that appropriate action be taken against the delivery partner if the investigation confirms these allegations.
I look forward to your immediate response and resolution.
I am writing to raise a serious complaint regarding my order and the conduct of the delivery partner.
Today is my birthday, and I was looking forward to celebrating it with my family, who are approximately 700–800 km away from me. I placed this order specifically to make the occasion special. Unfortunately, the entire experience has been extremely disappointing and has completely spoiled the occasion.
The delivery partner first went to the wrong location. After eventually reaching the correct delivery address, he asked me to pay an additional ₹100 in cash, despite there being no such additional charge mentioned in my order.
To make matters worse, the order is now showing as “Delivered,” even though I have not received the order. The delivery partner is therefore incorrectly claiming that the order was delivered.
I find this behaviour completely unacceptable. I request you to urgently investigate:
Why the delivery partner went to the wrong location.
Why an unauthorized additional ₹100 cash payment was demanded.
Why the order has been marked as delivered when it was not received.
Where and to whom the order was actually handed over.
Given the circumstances, especially on my birthday, I expect this matter to be taken seriously and resolved immediately. Please arrange either immediate delivery of the order or a full refund, and confirm that I will not be charged any unauthorized additional amount.
I also request that appropriate action be taken against the delivery partner if the investigation confirms these allegations.
I look forward to your immediate response and resolution.