Swiggy not issuing refund

Nishanevil

Nishanevil

New member
Company Name
Swiggy
Product Name
Food
Loss Amount
639
Ratings
1.00 star(s)
I had an undelivered prepaid order from Swiggy. On reporting they asked to reorder and for that order also they made me pay stating that the first one will be refunded. When contacted them for refund they have been sending emails stating that refund initiated and will be reflected within 72hrs. Even after receiving four such mails on repeated queries still no refund
 

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Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'SWIGGY CUSTOMER FRAUD & MENTAL HARASSMENT'

Hello @Nisha Sehrawat

I'm sorry to hear about your experience with Swiggy regarding your order of the Falafel Hummus Power Bowl from CATERSPOINT. Based on your account, it appears that you encountered unexpected charges and difficulties with order cancellation, leading to significant distress.

Important steps before filing case in the Consumer Forum​

1. Document All Evidence
  • Order Details: Keep records of your order confirmation, payment receipts, and any tracking information.
  • Communication Records: Save all emails, messages, and...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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