Raakesh kumavat
New member
- Company Name
- Swiggy Instamart
- Product Name
- Grocerries
- Loss Amount
- 1800
- Ratings
FACTS OF THE CASE
1. On 7th June 2026 at 10:14 AM, the Complainant placed an urgent order for essential household groceries through the mobile application, specifically intended for the family's morning breakfast. The full payment of ₹1,800 was deducted instantly.
2. The Swiggy Instamart failed to deliver the ordered items within the stipulated timeframe. Over the course of the day, the Complainant reached out to the Swiggy customer grievance helpline multiple times. During these interactions, the Swiggy was repeatedly given false milestones and deceptive assurances that the delivery would execute "within 7 minutes."
3. At approximately 5:00 PM on same day —nearly seven hours after the order was placed—the I contacted customer support again. The executive admitted a total failure of service, stating that the delivery partner had abandoned the assignment ("left the job"). The executive offered a nominal ₹200 gift coupon alongside a standard refund promise. Due to the severe physical discomfort and mental harassment caused to my family, who remained without breakfast due to this negligence, the I rightfully rejected the token coupon.
4. Fraudulent & Deceptive Practice: Shockingly, shortly after this admission of failure, the Swiggy unilaterally updated the order status in their system and issued an electronic communication stating: "Your Instamart order was successfully delivered" (As evidenced in image.). Also images communication with Swiggy instamart. This generation of a false delivery status constitutes a deliberate, fraudulent misrepresentation of facts designed to wrongfully retain consumer funds and manipulate performance metrics.
1. On 7th June 2026 at 10:14 AM, the Complainant placed an urgent order for essential household groceries through the mobile application, specifically intended for the family's morning breakfast. The full payment of ₹1,800 was deducted instantly.
2. The Swiggy Instamart failed to deliver the ordered items within the stipulated timeframe. Over the course of the day, the Complainant reached out to the Swiggy customer grievance helpline multiple times. During these interactions, the Swiggy was repeatedly given false milestones and deceptive assurances that the delivery would execute "within 7 minutes."
3. At approximately 5:00 PM on same day —nearly seven hours after the order was placed—the I contacted customer support again. The executive admitted a total failure of service, stating that the delivery partner had abandoned the assignment ("left the job"). The executive offered a nominal ₹200 gift coupon alongside a standard refund promise. Due to the severe physical discomfort and mental harassment caused to my family, who remained without breakfast due to this negligence, the I rightfully rejected the token coupon.
4. Fraudulent & Deceptive Practice: Shockingly, shortly after this admission of failure, the Swiggy unilaterally updated the order status in their system and issued an electronic communication stating: "Your Instamart order was successfully delivered" (As evidenced in image.). Also images communication with Swiggy instamart. This generation of a false delivery status constitutes a deliberate, fraudulent misrepresentation of facts designed to wrongfully retain consumer funds and manipulate performance metrics.
