Swiggy denies cancellation with in 1min order

[Rajeevteja]

Company Name

Swiggy

Product Name

Swiggy

Loss Amount

250

Ratings

1.00 star(s)

I have asked swiggy to cancel delivery or change the address but they didnt accept any request to change address or cancel order. They have give. No option to do cancellation. Tried chamging delivery location but even that option was not working after submission. When spoken to agent who connected after 10min they say they cant do it themselves and i have to reach swiggy by mail and they will respond within 24-48 hrs

 

[Rajeevteja]

I want swiggy to add a cancellation button and keep a buffer time of 3-5minutes atleast and possible change of delivery. They have removed these options and due to which consumers are getting affected

 

[Rajeevteja]

They have finally cancelled the order after showing these screenshots of complaint . But i want consumer court to ensure make swiggy the changes for consumer from being affected mentally