rajat.official2017@gmail.
New member
- Company Name
- Swiggy
- Product Name
- Swiggy food delivery App
- Loss Amount
- 343
- Ratings
Very disappointing and alarming to see food being delivered this way. This is the second incident happened today involving a Swiggy order within a year. The food was kept on the scooter floorboard where the delivery partner keeps his feet, instead of being carried in a proper delivery bag. I am attaching photographs as proof.
Food safety and hygiene should never be compromised. If customers see how their food is being transported, many would refuse to consume it. Swiggy must take immediate action and ensure all delivery partners use proper insulated delivery bags and follow basic hygiene standards.
What is even more disappointing is that, after raising a complaint with supporting photographs, the only response I received was an apology. Despite highlighting a serious hygiene concern, I was charged the full amount for the order without any meaningful resolution.
Is this how food delivery companies are treating their customers today? Simply apologizing while ignoring genuine food safety concerns and collecting the full payment amounts to a complete disregard for customer health, trust, and satisfaction. Customers pay not only for the food but also for the assurance that it will be delivered safely and hygienically. Swiggy should investigate this matter seriously, take corrective action against such practices, and provide appropriate resolution instead of issuing generic apologies.
Food safety is not negotiable. An apology alone cannot compensate for compromised hygiene standards. Customers deserve safe food, accountability, and proper resolution, not just automated responses while being charged in full.
#FoodSafety #CustomerSafety #SwiggyComplaint #HygieneMatters
Food safety and hygiene should never be compromised. If customers see how their food is being transported, many would refuse to consume it. Swiggy must take immediate action and ensure all delivery partners use proper insulated delivery bags and follow basic hygiene standards.
What is even more disappointing is that, after raising a complaint with supporting photographs, the only response I received was an apology. Despite highlighting a serious hygiene concern, I was charged the full amount for the order without any meaningful resolution.
Is this how food delivery companies are treating their customers today? Simply apologizing while ignoring genuine food safety concerns and collecting the full payment amounts to a complete disregard for customer health, trust, and satisfaction. Customers pay not only for the food but also for the assurance that it will be delivered safely and hygienically. Swiggy should investigate this matter seriously, take corrective action against such practices, and provide appropriate resolution instead of issuing generic apologies.
Food safety is not negotiable. An apology alone cannot compensate for compromised hygiene standards. Customers deserve safe food, accountability, and proper resolution, not just automated responses while being charged in full.
#FoodSafety #CustomerSafety #SwiggyComplaint #HygieneMatters
